Snmaster.idx database file is missing

This was initially the synaptics pointing device is not work error appears to restore and now snmaster.idx datasase file is missing and ask to restore but there is not... using toshiba vista wireless private network American online went down uninstalled but still files exist so impossible to reinstall American online even tried using a disk. said to contact number.  all of this tied to one and please help me restore aol or install to my computer thanks

http://www.dslreports.com/Forum/r18503301-SNMasteridx-database-is-missing-please-restore-this-file

Read the different answers to your question in the above link.

It seems to be a problem with their AOL software.

Try this:

Restore point:

Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

Try a restore of the system once, to choose a Restore Point prior to your problem...

Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If the above does not work, please contact: http://help.aol.com/help/microsites/microsite.do

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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