When you try to sihn on AOL I get the error message "missing file snmaster.idx please reinstall.

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• When you try to download adobe acrobat, I get the error message indicating that he met a unexpected faliure

  When you try to download adobe acrobat, I get the error message indicating that he met an unexpected failure. Any suggestions?

  Hello

  Please try to download the software from the URL here download Acrobat products | Standard, Pro | DC, XI, X and let us know how it goes.

  ^ Ani

• When you try to install Windows Defender I get an error message "Service"Windows Defender"(WINDEFEND) could start. Make sure you have sufficient privileges to start system services.

  Original title: could not start the Service "Windows Defender" (WINDEFEND)

  When you try to install Windows Defender, I get an error message that

  "Service"Windows Defender"(WINDEFEND) was able to start. Make sure you have sufficient privileges to start system services.

  How can I check which privileges I have and I need?

  I noticed in the management of the tasks that Norton symlcsvc.exe ran and I was wondering if it was who collide with the Defender, so I temporarily stopped Symantec process running in the field of Services, but still had the same result, try to run the installation of the Defender.

  Help please

  Hello

  This error message is because you have Norton installed on the computer. See the for more information section below.
  http://www.Symantec.com/business/support/index?page=content&ID=TECH103119&locale=en_US

  Let's try the steps and check them off below if it helps.

  Step 1: You can try to uninstall Norton and then check if the problem persists.
  Note: Reinstall Norton after verification.
  Reference: http://support.microsoft.com/kb/307895

  Step 2: Change the registry value and check.

  a. Click Start, type regedit.exe and press ENTER.
  b. navigate to the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender\
  c. right-click on DisableAntiSpyware, on the right panel, then selectEdit.
  d. enter 0, under value data, and click on the OK button.
  e. close the registry editor.
  f. restart the computer.

  Registry warning:
  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756

  Thanks and greetings
  Umesh P - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

• When you try to install PDF Creator, I get an error message: "error 5 - failed to create the directory, access is denied."

  access denied for the creation of a directory

  When you try to install PDF Creator, I get an error message: "error 5 - failed to create the directory, access is denied."  How can I fix this?

  When you try to install PDF Creator, I get an error message: "error 5 - failed to create the directory, access is denied."  How can I fix this?

  Only when you try to install this application?

  What about BullZIP PDF Printer?

  (You can uninstall - trying to figure out if it's a problem of Windows or the question of enforcement.)

• When you download or upload an image, I get the error message jbnsres.dll is missing

  In Windows 7 Home premium, during the download or upload an image, I get the JBNSRES error message. Missing DLL.

  I appreciate any suggestion to correct the error.

  Giacov

  You have any creative substance technology loaded - http://systemexplorer.net/file-database/file/jbnsres-dll If yes try to reinstall it.

  Otherwise, just to be sure, download, install, update (by right clicking on its icon and "run as Administrator" then goto the update tab) and run a scan with malwarebytesfree.

  If you have a few creative kit, and reinstalling did not help, perhaps you could ask here - http://forums.creative.com/ (I tried searching but you must register in the same search)

• When you try to authorize my computer I get the following message erroer ' Incorrect login or password to the provider of the e-book "even though I am using a valid account name and a password.

  Can anyone help?

  Try to reset the password and use only letters and numbers.

• When I try to access my account, I get the error message "your PC is offline.". Please sign in with the last password used on this computer".

  Original title: pavilion hp touch smart 15

  whenever I have try & open a session on my HP pavilion TouchSmart 15 PC laptop it says "your PC is offline.". Please sign in with the last password used on this PC "so I did. and it did not work. It's very frustrating because I have school work, which must be complete! Help, please!

  Hello

  Usually this problem is caused if there any changes in the configuration of the keyboard, or due to Internet connection issues. I would like to know some information about this problem, so that we can help you further.

  1. do you have the question started recently?

  2. have you recently changed the password?

  3. have you made changes on the computer before this problem?

  I suggest you to make sure that the caps lock is not activated, if it is enabled, then turn it off and check if that helps.

  If you are still not able to connect to your account using the password, then I suggest you to check the steps mentioned by Cliff_N on December 7, last here:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-security/why-cant-i-sign-into-Windows-8-with-my-Microsoft/7662ea57-c321-4bfe-84e9-fc9ebb87a44b?TM=1355519512755#_self
   
  Please respond with more information on this issue, so that we can better help you.

• "When I try to go on Youtube I get the error message: the connection has been reset. Any ideas?

  Site does not open

  Thanks for the help! I found that the link to Youtube has been altered somehow. When I went to the site via Google, I had right to. Thanks again!

• This just started today: when I try to lanuch Premier Pro, I get the error message 148.3.

  How do I fix error 148.3 so I can launch Premier Pro?

  Hi Michael,

  Try the steps mentioned in this article: error: "License has stopped working". Windows

  Forum link: 148.3 launching on error code

  Kind regards

  Navdeep Pandey

• When you try to FolderLink via Box, I get a confirmation message that the file is downloaded, but nothing happens and after an hour it is still downloading.

  When you try to FolderLink via Box, I get a confirmation message that downloads the file weeding, but the boy until the wheel turns and turns and after an hour or two it is still downloading. At this point I give up. I can download OK directly to their Web site box. He used to work a few months ago. I'm on Thunderbird V 38.2.0

  Instead, you can use Dropbox as FolderLink provider.
  Install this add-on.
  https://addons.Mozilla.org/en-us/Thunderbird/addon/dropbox-for-FileLink/

• When you try to update Windows XP, I get the message: error number: 0 x 80245001

  When you try to update Windows XP, I get the message: error number: 0 x 80245001

  Hello

  If you have configured the installation of the automatic update of your computer, the computer downloads the files necessary for the installation of Windows updates in the background and records them in certain folders on your computer. During installation, these downloaded files are extracted by the requirement by the services of update running on the computer.

  The error you are getting means that some of these extracted files required by Windows Update have been damaged. Now, in order to solve the problem better, we need more information about the computer that has the problem. José asked a few questions about this computer in the first reply to your message, it will be very useful if you could answer these questions.

  Here is some important information that we need:

  1. What is the level of service pack installed on your computer?
  (Click the Start button, click run, type winver, and press Enter to know that information)

  2. what update failed to install with this particular error code?
  (Please refer to the method 1: search for the installation error code in the Windows Update troubleshooting tool section of this article to learn how to check your update history to find this information)

  In the meantime, you can follow these steps on the computer and see if that helps:

  Note: These steps will give the files associated with Windows Update in your computer. Perform these steps would be clear Windows Update history on the computer.

  1. click on Start, click run , and then type Services.msc in the run box and press ENTER. This should open the windows of Services for you.

  2. then find the following three services in the list of Services and stop them (by clicking on it and click on stop) one by one:

  Automatic update service

  (BITS) Background Intelligent Transfer Service

  Cryptographic services

  3. open Windows Explorer and navigate to the following location:

  C:\Windows\

  Rename the folder C:\Windows\SoftwareDistribution in SoftwareDistribution.old

  4. go to the following location:

  C:\Windows\System32\

  Rename the Catroot2 in Catroot2.old folder

  (be careful here, do not rename the C:\windows\system32\catroot folder, you must rename the Catroot2 folder only)

  5. now go back to the Services window and start the services of three you had stopped earlier.

  Now, close all open windows, restart the computer and try updates and install them. If it fails again, please answer with the information that we requested.

  I hope that the information I provide here helps you. If you still need assistance, we know. We are happy to be of assistance.

• When you try to use windows update I get this error: error number: 0 x 80070424. In addition, automatic updates in Security Center is disabled, and I can't activate it.

  When you try to use windows update I get this error: error number: 0 x 80070424.  In addition, automatic updates in Security Center is disabled, and I can't activate it.

  Tre,

  A KB was created for the error code 0 x 80070424 that appears when you install Microsoft Windows Update/Microsoft Update. The KB includes an automated Microsoft Fix it 50686 that corrects the problem. Look at the following KB: http://support.microsoft.com/kb/968002>

  Suggest you download and save the fix it.

  Then close all open programs and browsers before running MS fix 50686.msi.

  `~`

  Suggest that you first spread malware as the cause of the problem by following these steps:

  (1) have your system scanned by the antivirus/security suite installed.
  (2) run this tool from Kaspersky: how to remove malware belonging to the family Rootkit.Win32.TDSS

  http://support.Kaspersky.com/viruses/solutions?QID=208280684>
  (3) download, install, update and run full scans with two of these tools free anti-malware:

  MalwareBytes AntiMalware

  http://www.Malwarebytes.org/products/malwarebytes_free>

  SUPERAntiSpyware

  http://SUPERAntiSpyware.com/superantispywarefreevspro.html>

  (4) run the Windows XP and Windows Server 2003 System File Checker (Sfc.exe) tool:

  http://support.Microsoft.com/kb/310747>

  `~`

  If no malware has been detected, there's a Fixit on this page which will reset the Windows Update components:

  How to reset Windows Update http://support.microsoft.com/kb/971058components >

  Suggest you download and Save it. Then, close all the open programs and web browsers.
  Run Microsoft Fixit 50202.msi and choose its default mode.
  After that he finished the race, see if the return code is displayed again when looking for updates.

  If not, then run the Fixit once more and choose his Aggressive mode.
  Restart once it is finished and see if the return code always appears when the updates.

  IF malware is detected, then please post if it has been removed and that the specific name of what has been detected.

  Please let us know if it did or did not help to solve your problem.

  If this ANSWER helped, my post as ANSWER of marking close your thread.

  06/26 / 1108:34:03

• When I try to install my software, I get an error message that "Windows Installer could not be accessed".

  Issue of Windows install

  I just bought a HP Photosmart printer and I am trying to install the software on my computer. (OS is Windows Vista.) When I try to install my software, I get an error message that "Windows Installer could not be accessed". I ran "msconfig" and found that the Modual from Windows Installer status is stopped. How should I proceed?

  Thank you, Jeanne Vecere

  You could try to go to the MICROSOFT website, go to KNOWLAGE database and in the search bar, try the search for WINDOWS INSTALLER. Look for any version that is newer than the one you have. If this fails, try searching on GOOGLE. You can also try to do an update to WINDOWS VISTA.

  IF YOU ARE RUNNING 64-BIT WINDOWS, MAKE SURE YOU PRINTER WORKS WITH 64-BIT.

• "" My Windows J.4 Center repair center is currently disabled but when I try to turn it on I get the error "cannot be turned on.

  original title: Security Center

  I had a virus to infect my computer but I'm to remove by doing the scans. I can't solve the problem of after-sales service. "" My Windows J.4 Center repair center is currently disabled but when I try to turn it on I get the error "cannot be turned on.

  Hello Barbaram1,

  Use the Windows key + R on the keyboard or click on start, select run.
  In the run box, type services.msc
  Click OK.

  Make sure that the Security Center service is enabled and started.
  Probably, you will need to click Start to start the service.
  The Startup Type should be automatic.  The status should be started.

  Let me know what happens. If the problem persists, it may be that there are residual questions of the malware infection.

  Councillor of State & progress.

  Maurice Naggar ~ MS - MVP

• I recently installed camera raw plugin (9_1_1_7) for sony camera rx 111. When I try to open photoshop CS4, I get the following message, "could not complete your request because photoshop does not recognize this file type" How can I have cs4 for r

  I recently installed camera raw plugin (9_1_1_7) for sony camera rx 111. When I try to open photoshop CS4, I get the following message, "could not complete your request because photoshop does not recognize this file type" How can get cs4 to read the raw file?

  Hi diggoman,

  Greetings.

  • Camera raw 9.1 is not compatible with 4 CS of PS.
  • This camera is too recent for your PS CS 4

  Your options if you want to open raw files-

  • Purchase PS CS 6
  • Or go to subscription with PS CC 2015, where you will also have access to the PS CS 6

  Concerning

  Rohit