Similar Questions

• Mixture of software Blackberry blackBerry on mac can not be installed

  Hi I just downloaded mix Blackberry blackberry on my mac Web site.

  When I try to install it, there is a pop up message saying:

  'install software Blackberry 10 Dekstop' cannot open the developer's identity cannot be confirmed.

  I hope that blackberry address this problem as soon as POSSIBLE.

  Thank you.

  Thanks for getting back to me so fast, alvindrakes.

  Please find the explanation and the solution in the public knowledge base article:

  KB36325 Cannot install BlackBerry mixture on a computer running Mac OS X, because the identity of the sponsor cannot be confirmed

• Software BlackBerry Blackberry Link fails to communicate with the device

  I hope that there could be some additional elements that could help with a problem I've seen with BlackBerry link. We have a user who has three computers he uses to back up his passport for Blackberry (depending on its location at the time). A laptop has started to display the communication error, it is stated in the subject line. BlackBerry connection on two other devices have no problem of communication with the phone.

  The device works on OS 10.3.2.2474, although the issue does not appear to be tied to a software update. We confirmed that the user was able to save his device to the affected machine after it has updated to this OS level.

  Initially, when it connects the device to the computer, the BlackBerry Device Manager does not detect a connected device. After change of the cable USB and the realization of step 2 below, the Device Manager and link show the connected device. However, the link always displays the communication error. The user is a local administrator on the system.

  I tried the things:

  1. update to the latest version of link.

  2. retrograde to Blackberry link 1.2.3.56, which is the version installed on two systems of work.

  3 uninstalled link 1.2.3.56 and performed a manual cleanup of old files, such as noted in Blackberry KB35666 http://support.blackberry.com/kb/articleDetail?articleNumber=000035666&language=English, to delete the files from the driver to the previously installed version.

  4 reinstalled link 1.2.3.56, which gave me a perfect match for all the drivers on the affected system and two systems of work.

  5. manually created firewall rules that appear on work mDNSResponder.exe, nginx.exe and tunmgr.exe systems. The application for peermanager.exe rule created on an affected system.

  6a played with .NET. The system was originally installed 4.51. I uninstalled and installed 4.0 (which is the version required by the 1.2.3.56 link). Later, I've upgraded to .NET 4.52.

  7 off completely Windows Firewall and antivirus on the system. Neither touched the issue.

  8 connectivity test using another profile of Windows user on this system and later another device Blackberry OS 10. Reproduce the issue with the two tests.

  9 Ran through all the other suggested steps in the article noted in step 3. An oddity I noticed during these controls: under the Windows user profile, I am unable to ping the IP assigned to the device. This prompted the tests with the Windows Firewall and AV out. However, when we tested with a different user on the same system (with Firewall and AV) on profile, we are able to ping IP assigned to the device. This allows however for us to communicate with the device via link, however.

  Not to mention that the redefinition of the system (which, in my opinion, is far too radical to get this software to work), I hit a brick wall with items to check then. Has anyone else experienced this problem and it is resolved through a different way? Any comments would be greatly appreciated.

  Well, I guess everything he needed, it had happened to a point where I thought I was out of options. We finally got this device communicating by link.

  I had run across this article during my first troubleshooting http://support.blackberry.com/kb/articleDetail?ArticleNumber=000035829 and it is a problem, because we already had 4.51 .NET on the system and tried to reinstall it think.

  I went down the .NET 4.5 system, and of course link works again.

• Hold of blackBerry software BlackBerry obtaining technical assistance

  I would appreciate help.

  Like many other people, I have a recurring problem with link BB do not synchronize my contacts with my Q10. At the end of the process, I get the standard message: "synchronization failed. Could not commit changes to the device. " I understand too well a lot of other people have the same message.

  I have the latest version of the BB link. I looked through all the various forums here and on the web. Although many people have been very useful, none of their suggestions has cured the problem.

  Is it possible to actually get your hands on a real BB technician who might know the answer to this problem? All offical BB support options I can find seem to be (basically) a way to fobbing off without support while disguising this lack of assistance with a veneer of try to get you help. Even Microsoft is better (in fact, much better) than that in its support for Microsoft software options: Unfortunately, they cannot help me, of course, on the BB software

  If anyone here knows how to extract technical assistance of BB, I would be very grateful if they could tell me. Thank you.

  You must go through your wireless service provider for BlackBerry. If your provider cannot solve the problem they can (even if sometimes they try you "fob" and not worsen and you push them is hard to do.) Blame the carrier for that, not BlackBerry.

  If you don't go through your wireless service provider, then you can reach BlackBerry directly at 1-800-BLK-BERRY but it's $50 per support incident.

• Software BlackBerry made Blackberry connection problems with Outlook 2003?

  I tried to look through the forums to see if theres any other mention of this but could not find something but it definitely seems to be a problem with one of our PC

  My wife has a Win XP SP3 system and running Office 2003 and 2003 Ourlook which, until the installation of Blackberry link worked fine.  When she installed link BB and hung the BB Z10, there was questions first with him saying she had no Media Player installed... She did it... Finally after reinstalling the BB link a few times he seemed to get the message and was able to see Media Player... everything seemed fine, but I was puzzled as to why the link / Unit decided to create a new network icon for Blackberry virtual private network?  After using the link and its Z10 a few days ago she noticed that when she ran outlook 2003 on the system for some reason, she was unable to receive the incoming pop3 to his two accounts mail. She got the following error message...

  Task 'pop.gmail.com - receiving ' reported an error (0x800408FC): "the specified server name is found on the network (it might be down temporarily).» Please check that you are connected and that the server name is correct. »

  I messed around with the system for a few hours Googling the problem and changing the settings and then change their return but nothing seems to change... and then, after a restart (with not really changed parameters), he started working again?  Last night she again connected the Z10 and ran link synchronized music to his device and then tried to collect e-mails via outlook and he starts again giving an error?

  Although I am very HE warned I have only a limited knowledge of the comms etc but I think it might be something to do with the use of IPv6, we use Plusnet as an ISP and according to me, they work mainly on IPv4 currently, while we have installed IPv6 protocols check States online do not use us actually use IPv4 instead.

  I have so far not been able to solve the last problem that outlook always gives the show of error above, although on the verification of the account set up, it shows that it is configured properly and always allows him to send an email from outlook and she can always send and receive on the Z10

  Any advice on what to try to resolve this situation would be received with gratitude...

  Savel'evna

  Hey Savel'evna,

  Thanks for the quick response.

  I am pleased to see that we have highlighted in this one machine, if you will not tie the Z10 BlackBerry as modem then you can keep the VPN BlackBerry off.

  Another that what could it be causing a conflict with the BlackBerry VPN, to be honest, I have an application that causes problems with the BlackBerry VPN connection and I have to turn off sometimes.

  Feel free to let me know if you have any other questions.

  See you soon.

• BlackBerry software Blackberry mixture Error 1316

  Trying to install blackberry mixture for my pc of windows 8 and I get the error message "Error 1316. The specified account already exists. "Any suggestions?

  These 2 links should help with your problem.

  Uninstall the BlackBerry program that you are trying to install. Follow the directions in the links.

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB02206&sliceId=2&di...

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB04272&sliceId=2&di...

  Good luck and let me know if that helps.

• Software BlackBerry BB link 1.2.2.13: Z10 is shown "trendy" on USB, not via Wi - Fi

  Windows 7 Ultimate x 64, all current patches, firewall Windows 7 standard of Microsoft with the rules set up by BB link 1.2.2.13; no anti-virus (MS Windows Defender and MS enhanced mitigation experience Toolkit 4.1). PC user account is user regular, not administrative.

  Z10 BB 10.2.0.1803. (New first time BB user.)

  Two devices on the same subnet of Wi - Fi home, IPv4 in 10.x.x.x address space assigned by DHCP. 'Updating of the devices' on BB link shows correct that peripheral named Z10.

  Problem: BB link installed first worked on USB and Wi - Fi, i.e. peripheral was shown as 'connected' to the BB link once I had put in place the USB link, I was able to navigate Z10 volumes on PC and PC link shared folders BB appeared in the file manager BB Z10 even when the USB cable is removed.

  However, it did not last more than a few days (I keep a Wi - Fi connection on both phone and PC, this last is turned on and off several times a day), but I managed after fighting re-establish the Wi - Fi connection in both directions between the two devices several times. No consistent recipe can't find yet chance just silent.

  But now the navigation (and synchronization of files/music/etc.) works only PC--> Z10 and * only * USB connected, BB watch Z10 disconnected when not link USB connected. also displays the shared folders is no longer under the name of PC in the Z10 file manager when USB connected!

  Tried to BB link uninstall, restart, clear all records link BB config, restart, reinstall link BB restart, connect to BB ID on link BB, configure access to the USB device, restart, try Wi - Fi access to the device to PC: bad luck, the navigation works only PC--> Z10.

  Can anyone help with this issue? (I've never used BBM before--no one among my friends and family use phones BB - but maybe you can direct your PIN messages and we can talk - all pins will be treated in the strictest confidence.)

  The Z10/PC BB two-way file sharing is a really useful feature, I want to make it work!

  I'm sorry that the problem still persists.

  The options of resting to try (I don't know whether you did or not):
  1. install BlackBerry link in another PC that never installed BB or BBDS link to know is that BB link works well here. If other works in this PC, means your recent PC is the problem.
  2. clean uninstall link in your recent PC.
  3 restoration of the PC system date of your link was fine (I did once and solved the problem).
  4 reset.

  If still fails, you can contact BlackBerry support at http://helpblog.blackberry.com/ to get a formal support. Forums Guru is welcome to another direction. Thank you.

• Software blackBerry Blackberry link update problem

  I wanted to update Blackberry link to the latest version. The installation process fails with the following message (translated):

  "the service you want to install is on a network device that is not available" field below shows the following path:

  C:\Users\User\AppData\Local\Temp\WZSE0. TMP\

  installation is looking for "BlackberryLink.msi". If I copy it to a different path, the same result. I uninstalled Blackberry link and tried to reinstall the same problem. Someone knows what to do?

  It worked, but first register all entries should also be deleted.

• My mini iPad on IOS 9.3.5 and says that the software is up-to-date.  I would like to install IOS 10

  My iPad on IOS 9.3.5 and says that the software is up-to-date.  I would like to install IOS 10, is it possible?

  What exact model of the mini iPad do you have?

  You can go to settings-> general->-> model about and post it here.

• After that I went to El Capitan, my computer would be close and take forever to reboot.  I took it to the Genuis Bar and they said it was us who extinguished the FileVault.  I've updated the software on 1: 1 and now, I'm having the same problem

  After that I went to El Capitan, my computer would be close and take forever to reboot.  I took it to the Genuis Bar and they said it was us who extinguished the FileVault.  I've updated the software on 1: 1 and now, I'm having the same problem again.  The computer turns off and sometimes it takes me an hour or two to get started again.  Help, please!

  refer to this article and move forward with the NVRAM reset at the end.

  Reset the management system (SCM) controller on your Mac - Apple Support

  If the problem persists, how long have you made it Go?

  I would bring out there, but first call Apple.

• Get error saying: a necessary file to your aol desktop software work properly (snmaster.idx) unable to find to fix this problem.

  Original title: installing the aol software

  I uninstalled some older versions of AOL, now I can not open aol. Get error saying: a necessary file to your aol desktop software work properly (snmaster.idx) unable to find to fix this problem. Please reinstall the desktop aol PFC snmaster.idx problem is I don't know how to install this software!  Help

  Hi Bruce,.

  Thanks for posting your question in the Microsoft Community Forum.

  Based on the information, you receive the error message error message to reinstall the AOL software to fix file snmaster.idx missing after uninstalling older versions of AOL.

  This problem may occur if some data for AOL Desktop Software files are not installed in the correct location.

  You can see the AOL support article to install the AOL desktop software.

  Install AOL Desktop software

  You can also consult the support AOL article and check if it helps.

  Message: SNMaster.idx is missing

  If the problem persists, you can get in touch with the support of AOL for further assistance.

  Hope the helps of information.

  Let us know if you need help with Windows related issues. We will be happy to help you.

• Error "Windows has encountered a problem installing the software driver for your device." Windows found driver software for your device but encountered an error trying to install it.

  So I got a wireless mouse for my first time and it won't even install on my computer. It isn't the mouse because I tried other wireless mice and none of them work. In my device under other devices Manager there are only 2 USB receivers listed with question marks next to them. It is said that they can not find the drivers for the device. Then under my HIDDEN I tried to update the HID-compliant device and the USB input device, nor able to update. This is the message I get.  Windows encountered a problem installing the software driver for your device. Windows found driver software for your device but encountered an error trying to install it. Peripheral HID-compliant, the system cannot find the specified file. I already contacted EVGA about the issue, because there is where I got my motherboard, but they said to contact Microsoft and I didn't really want to pay 50 dollars to send them an email. That's all just ridiculous.

  Well, I found the solution, just in case anyone has the same problem.  Apparently some day caused Wireless does not work on several computers. So you go into Manager for all of these research and device drivers manually. Then, you look for in C/windows/winsxs. Then the wireless mouse/keyboard should work.

• Menu Application in BB Desktop Software blackBerry Smartphones shows no components of system 7 OS and programs, only manually installed applications

  9360 to 9720 switching has been a problem as my favorite BB apps that are part of the 7 OS like password keeper are completely absent on BB9720 after migration.

  Some forums are suggesting to use the menu of the Application of BB Desktop Software to install/uninstall applications and components of the system. This does not solve my problem, only applications installed manually, are indicated in the Application menu.

  Therefore cannot install or remove components of the system or programs like password keeper.

  Old and new BBs were running latest OS.

  Appreciate any suggestions that would help me with my mysery.

  Hello and welcome to the community!

  Sometimes the Desktop software cannot automatically find the necessary operating system... software and need 'help' along. The sub process should allow you to do.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now, if you have installed on your PC the exact same OS version you are running on your device, you should have all the available elements is displayed in the desktop software. However, if you have installed a different version of the operating system that is running on your device on your computer, the result will be probably an offer to change your device installed OS that you have installed on your PC... If this is the case, proceed with caution and be sure to first have a backup complete.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Manager data blackberry 8900 to Z30 Smartphones blackBerry dekstop inside problem

  Hello

  My old bb is model 8900.

  I have the bb dekstop update manager 7 & trying to pass data for bb 8900 to Z30, but he failed.

  Then I try to downgrade version dekstop manager but she also fail to import data to my new bb.

  The dekstop manager can not connected with my bb & hang...

  Please help me!

  Hello and welcome to the community!

  The Desktop software is not able to work with the new devices BB10... you must use the LINK:

  • http://us.BlackBerry.com/support/transferring-to-BB10-device.html

  Good luck!

• Issues with the blackberry desktop software-blackBerry Smartphones

  whenever I connect my BB 9810 torch for BB desktop software, it shows apps that has been installed on my phone only...

  I want to install the input language and other things but it doesn't show them

  my phone is havin OS7.1

  Hello rhythm_mittal

  Before running the desktop software make sure that your PC is connected to an active Internet, besides availability of languages depends on carrier and the OS pack you have installed on your device, what language you are looking for on your 9810?

  Please read the Knowledge Base:

  KB13067 : How to get smart BlackBerry phone language packs.

  KB05305 : Localization support for BlackBerry Smartphones.

   

  Try it and let us know if you have any questions.