Software components UCCE

Hello

IAM new environment UCCE (have little knowledge and worked in UCCX) and now iam in need to learn more about the company. My company is ready to provide me configuration lab company but they need of requirement as BOM for UCCE.

When I did I got this link from cisco:https://www.cisco.com/web/partners/downloads/765/download/atp/ucce_lab_design_d3.pdf

so, based on what I have prepared the general requirement as follows:

Cisco® Unified ICM - a stand-alone server in MCS
Cisco® Unified IP IVR - a stand-alone server in MCS
Cisco® Unified CVP - A standalone server in MCS
CTI server - a stand-alone server in MCS
CTI OS server - a stand-alone server in MCS
Door input (PG)-(est cette passerelle sert uniquement à cet effet) device
Cisco® Unified Communications Manager Pub
Cisco® Unified Communications Manager Sub
PSTN gateway
WAN gateway
Windows server with AD

With the license needed for all

Is it OK my doubt particularly on the CTI/OS Server is this component of software that can be installed on the same machine with CVP/IVR/ICM, or is it a stand-alone server. What about a PG?

Thank you

Hari

Everyone has different ideas here.

My strong recommendation is to use a big box - say a zone of high performance HP DL380G6 with 16 GB of RAM and run VMWare ESX. Then you can use install it CUCM and CUPS who know that they are on the virtual machines and licenses. There are huge benefits to having the entire system on VMS ESX through virtual appliances to make snapshots and make back - it's so easy on VMWare.

But if your company doesn't have a VMWare ESX, then you must - a few boxes.

I do not recommend to buy Cisco's MCS boxes because they are HP/IBM boxes priced at a premium. Just buy the HP or IBM box (of course, I recommend HP boxes).

What you REALLY need to learn is a correct understanding and deep of the dual nature of the components of the ICM, then I strongly suggest Progger A, Progger B, AW/HDS. A Progger running recorder, the router and the agent PG (with a PIM for CUCM, a PIM for IP IVR and a PIM for CVP). The progger also manages CG (CTI server) and CTIOS (CTI Object Server). You want the separate domain controller.

This is so four boxes.

Now, a box for each CUCM, IPIVR and CVP.

So we are up to 7 boxes.

It's nice to have a pair of publish-subscribe, if you can afford it. But most do not do this in the lab, so I would pass it.

You should get a combined bridge PSTN/VXML - CVP. Something like a 2811. You need an E1/T1 card of course and can detach calls for the CVP and CUCM/IPIVR off the a set of channels. 1 E1/T1 will be enough.

So 7 boxes and a router.

You also need a SIP Proxy, in my opinion, to get a good understanding of the works of CVP. It can work without a proxy, but this isn't something you would never deploy so you will not learn what you need. You used to be able to install a presence (CUPS) relying on the DLUs CUCM server and use it only for the SIP Proxy, but Cisco recently blocked in favour of the CUSP (SIP Proxy on a router). It is expensive and I don't know if there is a way to do a laboratory at lower cost.

Kind regards

Geoff

Tags: Cisco Support

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