Software Scanjet 4370

I know this might be an old scanner, but it used to work for my needs.  The scanner worked until I had a problem and contacted the HP Support for assistance.  They had me download and install version 9 of the scanner software.  Now I can't use the Solutions centre, to scan an image.  I have to use the buttons on the scanner.  The scanner works, but something in this software does not work.  I tried to uninstall all the programs HP Photosmart using Add/Remove, part of uninstalling Windows Installer Cleanup and download programs.  I thought I could use my original installation CD, but there's something blocking who settle down now.  I read several post, where people ask for help with their 4370 scanners, but it's not like they get answers.  This means HP has washed its hands of all the problems this scanner can have?

Basic question is "How to get the center of Solution to start to communicate with my scanner again?".

I always use an old HP a1637c PC running Windows XP MCE, if that's any help.

I think I finally met with success, get my Scanjet 4370 to work again.  After reading a lot of post about problems with the Solution Center, I sort of follow-up advice from the Chap (http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/Fixed-Scan-and-HP-Solution-Center/m-p/167957/highlight/true#M5130).  IT WORKED FOR ME, BUT I DO NOT RECOMMEND ALL TO TRY IT.  Again, I have uninstalled all HP Scanner, used Windows Installer Clean up, and Add/Remove to remove everything I could find.  Then, I went into Program Files and renamed the old HP HP folder.  So, I restarted my PC.  This time instead of using the HP suggested COL11004 download or download from setup_full_G3010_4370, I installed the original my installation CD scanner software.  I could be using the Solution Center version 50.0.152.000 and Image Zone 5.0, but at least my scanner works from the center of the Solution, as previously.  Now all I have to do, is to try to prevent the HP Solution Center Update updates and things may work.

Still using the old HP Pavilion a1637c PC, Windows XP MCE 2002, SP3, Deskjet 930c printer and a scanner Scanjet 4370.

Tags: HP Printers

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