Something (update may have failed) preventing the upgrade to 8.1

Hi all. Looking for help with my problem!

I have an ASUS PC with Windows 8.

I have been automatically updated to 8.1 when it came out, but problems with her has made my laptop unusable so I handed over to 8 and weeded the updates that force the upgrade to 8.1 and prevented.

I like go to 10, but to upgrade to 8.1 firstly, apparently.

To do this, I was informed by the 8.1 download page to install a few missing updates. I went to the updates and everything except a properly installed update.

The update that didn't settle was KB2920189. I searched for help and found that a lot of people had this problem, but all seemed to speak to install on servers etc. (also sounded as if it was an update from 2014, so I don't know why he didn't score himself before, I regularly check updates.) The advice given causing a dangerous boot or something and advised to not to do this unless you know what you're doing. I did not, so I didn't feel uncomfortable following this Council!

The only thing I could think was to hide the update, I did. Download 8.1, then worked, but the installation failed. I guess it's because of the update failed, but I'm not 100% sure.

Can someone help me understand what is happening? All I want to do is get to 10 Windows!

With many thanks in advance :)

Please provide a copy of your system information file. To access your information file system select the hotkey Win + R, type msinfo32 and click OK . Place the cursor on the System summary. Select file, Export and give the file a name noting where it is located. Click Save. Do not place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode. If the report is in one language other than English, please indicate the language.

Please download and share with everybody fresh copies of your newspaper System and Application (two files) of your event viewer on your disc one and post a link here. You can delete the earlier copy of your OneDrive records.

To access the system, log, select the hotkey Win + R, type eventvwr.msc and press the key. In the list on the left side of the window, select system and Windows logs. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

For assistance OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

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