Sometimes want to HP goes extremely slow

Hello

I wanted my HP Touchsmart 15-J102sa for about 3 months now and since I got it, it works really slow time. It occurs most often when I'm on the Internet or watch a video on youtube. When he starts the slow race, he says that the page is not responding for about 3 minutes, and then it displays the page and start working again at normal speed. I really need any kind of solutions that could fix, I know for a fact that it is not a virus, because I scan pc every time I turn it on.

Thanks in advance

Hi LuLu786,

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I see that you have some problems with the urge to slow down when online. I suggest that you first try another browser (Google Chrome or Mozilla Firefox) to see if the problem arises here as well. I have included two documents below to help improve the performance of the system according to your operating system.

Improving the performance of the system (Windows 7)

Improvement of the performance of the system (Windows 8)

Thank you

Tags: Notebooks

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    Download page main for KB3168965 for all windows,

    https://TechNet.Microsoft.com/library/security/MS16-090

    Win - 7 32-bit

    https://www.Microsoft.com/en-US/Download/details.aspx?ID=53187

    Win - 7 64-bit

    https://www.Microsoft.com/en-US/Download/details.aspx?ID=53209

    Then manually install it,

    Customer of June included in this update rollup, update

    Download page main for KB3161608 for all windows,

    https://support.Microsoft.com/en-us/KB/3161608

    Win-7 32-bit

    https://www.Microsoft.com/en-US/Download/details.aspx?ID=52976

    Win-7 64-bit

    https://www.Microsoft.com/en-US/Download/details.aspx?ID=52974

    After your windows update settings back to what you had before, and manually check the updates and the rest should appear shortly.

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