Sony Blu - ray HBD - T79 does Streaming Netflix

Machine is less than a year. Working fine until recently. I can connect to Netflix & select video. When the video starts to load (about 2 seconds), a blue vertical line flashes on the left of the screen & I find myself in the main menu of blu - ray players. Amazon, youtube, hulu, etc. everything still works. I spent over 3 hours with Sony technical support but all they do is move me around & I have to explain the problem to each person over & over & above. After the 3rd call to them they sent me a disc of the M13 Firmware update. R.0491 which I installed it, but it made no difference. I tried all technical support told me to do it several times. I also was on the phone with technical support from Netflix and they could not help either (called twice and spoke to 2 different people). I can still play Netflix on my PC & my laptop (so I don't think that my network is the problem. However, I tried the blu - ray on wireless & wired without result. I want to send the machine to Sony for repair but they claim, there must be a problem with my network (I think it's a problem of software inside the machine). How can I get Sony to take it seriously? My 1 year warranty is about to expire. Thanks in advance for any help you can offer. Tim

Hello timsrv.

This question is difficult to determine what is at fault. The problem is all the other work of services except Netflix. If it were all services unit would probably suffer the same problem, if it was the network that any of your devices should be able to access. However the problem lies either individually or with your Netflix account. Nothing has changed since the last time it worked? If it's a software that would change with a status update. A few things you could try must go into your Netflix account on your computer and disable all devices, then re-registration the. You can also try logging of Netflix the your unit and logging and then back with the same account. To do this you have to factory reset it since Netflix since after you back out to the blue line flashes. To factory reset, go to home > reset > reset to factory default settings. If you can not always connect you can try another account to narrow down the question. If you don't have a second account, you can try, you can make one with a free 30-day trial of Netflix and test this.

If my post answered your question, please mark it as "accept as a Solution.

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