My Sony Blu - ray player keeps restarting during playback of a DVD.

During playback of a DVD in my Sony Blu - ray BD/DVD player, he keeps cutting, then by automatically restarting itself and goes back to the home menu. It is a series of BDV-2100. Any suggestions? I disabled sleep settings. Unplugged for a minute and turned back. I did find some useful suggestions for this in community support issues. Is it a common problem with this series of Blu - ray?

Hi Heather5300,

Try to Update the software of the player. If it persists, try to have the player reset to factory default settings. Is the issue only happening on a particular disc?

If my post answered your question, please mark it as "accept as a Solution.

Tags: Sony Products

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