Sony Xperia Z2 invisible Contacts

If one of my friends who has the phone recently upgraded to Android 5.1.1

And since he cannot see his contacts, even not of ice or myself. It can add new contacts.

Its whatsapp chats, still show contact, but it cannot create a new conversation as contacts not loading.

I suggested a downgrade and just looking for a simpler solution.

You could try a backup via PC Companion first and then attempt a repair of software.

However, I can not advise if contacts backup correctly if they don't work properly now. So there is a chance that you will not be able to reload the data back to the device.

Here are the instructions for repair of software

Software repair

Before do you the above, can you elaborate on the frozen contacts, what do you mean exactly by that?

Tags: Sony Phones

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