sound sometimes works, sometimes not

The sound on my computer sometimes works, sometimes not. I have a HP pavilion touchsmart laptop computer running windows 8. I'm really not tech savy and hesitant to try troubleshooting on my own too. Support and suggestions would be helpful. Not sure if this has to do with updates or why it works sometimes and other times not.

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Hello

Personally, I would say running through the procedure that I detailed in my initial post, because it is relatively in line forward and in all likelihood, you'll need to remove the particular update ( KB2962407 ) and then hide it from restarting.

At the end of the day, only you can decide what you feel comfortable with and if your laptop are still under warranty, using staples or HP must be free.

Kind regards

DP - K

Tags: Notebooks

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