Sound under Windows 7 problem

Hi, the sound in my Vaio VPCEB44EN sometimes does not work. He works for, as one day and then puts muted for about a month. http://goo.GL/pvX4jK is the icon that is displayed. Convenience store can not detect the problem. The feature is erratic. The last time he came, I accidentally put the computer to sleep mode, and when it restarted, the noise was gone. Can someone please help me solve this problem? It is a base of Windows 7 and I have not updated to W10, ruling out the possibility of a problem with the OS. It does not detect either headphones or earphones... There is no external damage to the laptop, but I still don't know if it's a software or a hardware problem.

Hello

Thanks for posting your question on the Microsoft community.

Thank you for details on the issue.

This problem may occur because of corrupted audio driver or incorrect audio settings.

I suggest you use the steps in this article and check if it helps.
Reference:
No sound in Windows
http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1

Please also update audio driver for your computer from this link and verify.
Reference:
http://download.Sony-Asia.com.edgesuite.NET/VAIO/downloads/Win7Original/20103Q/VPCEA3/RealtekAudioDriver.zip

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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