SPA 3102 - call "RTC for VOIP" setting is not on CLI/CID phone line active.

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• SPA-3102: unable to connect to the SIP server

  Hello

  We have a SPA-3102 installed and work properly in our US Office. We are trying to install another one in our office in India, but we cannot get this device to register with the SIP server.

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• Implementation of VLAN and QoS for VOIP on SG200-18

  We recently purchased the smart switch SG200-18 to replace a Netgear switch. We are moving our phone service to VOIP through our local ISP as well.

  I currently have the VOIP phone plugged into Port 17 on SG200-18 (it is a Grandstream Cordless VOIP phone).

  I want to put the VOIP phone on one VLAN separate from the rest of the network and optimize QoS parameters so that the VOIP phone has exceptional audio quality even during network traffic.

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  1. do I need to set anything on the type of port to Port 17 (because it resembles a shape any Combo port)?

  2. How can I do to isolate VOIP telephone it's own VLAN (I see the parameters VLANS and VLAN voice, not sure that one to use;) I've tried to set a VLAN and broke the Internet connectivity on the phone until I went and removed)?

  3. do I need to adjust the QoS settings to switch to better optimize the VOIP phone?

  Some additional questions about the GS200-18 in general:

  1. do I need to adjust the parameters of the system on the switch time? I am in the Central time.

  2. do I need to adjust the Green Ethernet/Energy Saving parameters or should I stay with the default settings?

  In addition, a couple of "getting started" questions for Cisco:

  1. I registered an account My Cisco. What should I do to register my switch with Cisco and associate with my My Cisco account?

  2. What are the benefits of purchasing a contract of Cisco Small Business support, and how much would it cost the SG200-18 (I ordered it from Provantage)? I'm curious to see if it's worth the money.

  Here's my 'features ':

  Switch: SG200-18

  VOIP phone: Grandstream DP715 and 710 handsets

  Plugged in: Port 17 on SG200-18

  Services: Internet Local (Direclynx)

  Type of connection: 3 m down / 500 k up DSL move to a future wireless connection that will give us higher speeds

  Backend VOIP provider: VOIP Innovations

  Router: Apple Airport Extreme AC model (all Macs and iOS devices and the OS X Server on the network, so I use the Apple router facilitates installation, because is not QoS, trying to QoS and VLAN in the switch)

  Thank you all!

  Hello

  I'll just go to the list again:

  1. sounds good in the port from the drop-down list. So can I just connect the VOIP phone and go with it, correct?

  Yes, just plug in ethernet combo port and it will work.

  2. is not an issue, but I agree, Apple likely isn't compatible QoS or VLAN.

  3. thanks for the info on time/NTP settings. If I wanted to go there and try to configure NTP, how much is it and what I have to do? I want to I can give it a quick try.

  To Setup NTP on the switch is quite simple.  Go to Administration > Time Settings > time system and check the boxes to activate the main clock Source (SNTP)

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  http://www.pool.ntp.org/en/

  You must also ensure that the switches Administrative default gateway is set correctly (it must be set the to the default gateway, probably the most convenient airport) so the switch can contact the NTP server.  That option is set under Administration > Interface Management > Interface IPv4.  Change the user-defined default gateway and enter the IP address of your airport (or whatever your default gateway for your network)

  4 sounds good on the Green Ethernet settings. I'll leave it as default value.

  Yes, better to just let those unless you have weird problems with ports disconnect, who can sometimes be caused by Green Ethernet, but if there's nothing like leave it on and save a few watts.

  5 sounds good on does not need to attach my passage to my Cisco account. Should I fill out a form any registration of the product with Cisco before calling support?

  It is not a record for support.  The only thing we need you to do is to create a Cisco account, but you have already done this, so if/when you call in support, you just need your ID for Cisco (also called a CCOID sometimes) and the serial number of your switch.

  6. thanks for the info on the Service contract. Is it something that I would need to order directly from Cisco or I who would get my Cisco partner (Provantage)? After the three years is up, treat yourself to renewal or it just falls? Is there a certain amount of time I have to buy the Service Contract forward make me ineligible?

  Support contracts are purchased through a partner Cisco, or you can get them online for the CDW or Newegg for example.  Basically, you have until the expiry of your current aid for the purchase of a new contract.  For example, right now your switch comes with 1 year of technical support.  You can only buy a contract while it is still active.  Once your three-year contract is about to run out, you're in the same situation.  You can renew it before it expires, however if you leave is up, you will not be able to put a contract on it.  Contracts are not my specialty, however, so you can check with your partner for complete details.

  7. sounds good to how data use VOIP calls. His dislikes too. :-)

  I agree, a voice call is not much traffic.  What you have described you probably don't have problems, although of course I can't guarantee that.

  8. because it is from your provider and they specifically mentioned the VOIP, I would say that you'll be fine here.

  You had also placed on your airport using access point behind a router in small businesses.  I would like to say that it is possible, a large number of wireless routers have an option to put access point only mode or something like that, but you should check with Apple on how to do it.

  Insofar as a Small Business router if you decide to upgrade for the options VLAN or QoS, I would recommend the RV180, or perhaps the RV320.  Two of these models are available with or without wire depending on what you decide to do with the airport.

  I think I got all the questions, but if not just let me know,

  Christopher Ebert - Network Support Engineer

  Cisco Small Business Support Center

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• Failure to register SPA-3102 on "DSL-2750E" D-Link router

  Hi team

  I guess I'm able to clarify this here since its associated VOIP Cisco device. This SPA-3102 works fine with my old router. I wanted to have a WiFi router better and I installed D-Link router to "DSL - 2750th". Internet, everything works normally through this router but SPA3102 is does NOT record. I have a debug trace attached SIP & don't know why it's a failure of registration. Not any other filtering or firewall configured in the router and it works in accordance with all the default settings. Would you be able to give advice on this please?

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• Implementation of VLAN / QoS for VOIP on RV180

  I posted earlier about setting up VLAN / QoS for VOIP on the SG200-18 (see: https://supportforums.cisco.com/discussion/12193666/setting-vlan-and-qos...).

  I did go ahead and buy the RV180. I connected to SG200-18.

  I wish to proceed with the implementation of VLAN / QoS on the RV180 so my phone (Grandstream VOIP wireless phone) VOIP is on its own VLAN separate from the rest of the network, so make sure that all QoS settings are optimized to give the first priority of VOIP network telephone.

  Currently I still have the VOIP phone connected to SG200-18 as stated in the previous post.

  Here are my questions:

  1 should I leave the VOIP phone connected to the SG200-18 and config all the VLANS, VLANS and VLAN Switch voice settings down to the VOIP phone, or should I plugged the phone VOIP in the RV180? Which would give me better performance and easier to do?

  2. How can I place the VOIP phone on its own VIRTUAL LAN, in addition to optimizing QoS settings so it gets a top priority for the network?

  3. I currently have set VOIP telephone in order to reserve a DHCP address in the 192.168.x range. When you move to the VLAN, should I set the DHCP reservation and/or my firewall settings (I through the firewall as well)

  4. I also get a beta-test VOIP Grandstream office phone. Time of its installation, what I have to plug directly into the RV180 or the SG200-18, and I have to put it on the same VLAN as the phone VOIP without wire Grandstream or VLAN different? It also supports PoE, but the RV180 or SG200-18 model I does not work. If I use an external power supply, connect each device will be OK or might that it became fried?

  Thank you!

  Hello

  1 should I leave the VOIP phone connected to the SG200-18 and config all the VLANS, VLANS and VLAN Switch voice settings down to the VOIP phone, or should I plugged the phone VOIP in the RV180? Which would give me better performance and easier to do?

  It will not be much difference between being on the switch or on the router, so it is for the most part to the simplicity of configuration performance.  If you plug the phone directly on the router, you will really not disturb trunking VLAN or none of this switch.

  This is really what is more convenient, but if you are able to plug into the RV directly I wouldn't worry QoS on the switch.

  So let's talk about implementation of the RV180.

  First go to network > LAN > belonging to a VLAN.  Enable VLANs, and add a new VLAN for voice (most people use 100 for voice for a reason, but it does not matter).  You will take care to set the port that the phone is plugged in not tagged to the new voice VLAN, and you can exclude the data VLAN of the port.

  Then go to several VIRTUAL local network subnets and configure the address range for it configuration DHCP / new subnet (for example 192.168.100.0) If you do not want to use it (makes things a bit easier)

  Finally, to enable QoS on the RV go to QoS > QoS WAN profiles.  Activate the WAN QoS, make sure that it is set to the priority mode and add a new entry to the table.  You can name it anything you want (I used VoiP), then set it high priority.

  Then go down on the link profile page and add a new entry here. Select the profile you just created in the drop-down menu, set the service to one, select traffic selector VLAN and make sure the drop-down menu for VLAN is the VoIP VLAN.

  At this point, we have a configuration where the voice traffic (or basically anything on the VLAN voice) will have priority when it comes out the WAN interface.

  3. I currently have set VOIP telephone in order to reserve a DHCP address in the 192.168.x range. When you move to the VLAN, should I set the DHCP reservation and/or my firewall settings (I through the firewall as well)

  The second VIRTUAL LAN should have a configuration of different subnet for him, because I spoke up.  During this process you will place the DHCP server for the new VLAN as well.  You can adjust your reservations for the phones, but it does not really matter what IP they get, since we are prioritizing voice any VLAN, so you don't have set up a reserve, unless you really want to.

  4. the Grandstream phone.

  I would put the Grandstream (and all the other VoIP phones that you could get) in the voice VLAN so that he would get the same priority treatment.  At this point with multiple devices, you can indeed install a trunk to the switch (VLAN normal unidentified and voice VLAN Tag) and configure the ports to the voice VLAN for these phones.  Who will ensure that the switch gives priority to the traffic of voice, even if it is probably not as important in their own country on the WAN.

  Regarding the PoE device connected to a non PoE switch or a router, there will be no problems.  I'm guessing that the phone also comes with an AC adapter.  It will not feed this power in the thread just because it's PoE, it's pretty much a one-way circuit.

  Hope that helps,

  Christopher Ebert - Advanced Network Support Engineer

  Cisco Small Business Support Center

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