Special function keys not working not not on Satellite C50 - Windows 8.1

Hello

Please could someone help me.

I have a Toshiba Satellite C50-A0393, I received a few months ago with already installed Windows 8.1 (64-bit). Today, I got a message saying that I had to watch the PC health, a blue message Toshiba about that the access agreement and I noticed that there are three updates that needed to be done, the only one, I remember being the Toshiba Video Player. I think that another had to do with the light of the charger?
I do not know.

But once I rebooted my laptop after the update I noticed that the special function keys were not working (i.e. the volume, mute, pause and play, etc..). Then, I went to the Toshiba Office help and in Control Panel and select the keyboard tab. I did as the setting for the special function mode has been selected.

Now, when this setting is in place, some keys work but for F3, F5, F6, etc. and when I want to use special features that the volume up and down work when pressing 'Fn', but the special function mode is still selected? These two work only, not the mute or the flightmode or bluetooth, which was operating normally before the updates.

I googled but can't find something specific to 8.1, or not covered do not upgrade to 8.1. I can't find the flashcard utility and do not want to try something where I don't know what I'm doing. How can I get these special function keys working again normally? Sorry for the long message, but I wanted to give as much information as possible.

Thank you very much

Melanie

Hello

It seems strange to me that an update of Toshiba (Toshiba Video Player, etc.) would have an impact on the key features of function.
However, the function key (F1 - F10) can be used in combination with or without the FN key. It depends on the special function key mode.

In case you want to use the F1 - F12 functions without the FN key, the key mode of function must be enabled (should be set to the special mode of operation)

Full details here how it works:
https://APS2.toshiba-tro.de/KB0/HTD2503B90001R01.htm

Now it these buttons would not work even if pressing the FN key, then there is a problem with the software.

First of all I would recommend allows you to set the default BIOS because this mode key function can be changed in the BIOS too.
After this, check if the key would work. If not, reinstall
Key feature of Toshiba utility

And the driver for the Toshiba system

You can also check if the essential service has not been disabled.
Start the Task Manager and go to start a number of questions. You must activate all Toshiba apps, services and then restart.

Tags: Toshiba

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