Split 13-r010dx: the button "On" works intermittently

I have to press the button 'On' located at the top right of the screen on my HP Split several times until I get an answer. It will work eventually, but sometimes I have to press five or six times. It doesn't make a difference if I plugged in or on battery power.

It SEEMS to work better when the screen is moved away from the keyboard, but maybe it's just a coincidence.

I've owned the product for about 6 months.

Thanks for any help you can offer!

According to the message that you have recently published, I want to confirm that it could be a hardware problem and the power button needs to be replaced. I highly recommend you Contact HP immediately to Technical Support by phone to get help to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

You can also check your warranty here to check the status of the guarantee

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the white button on the right to say thank you Thumbs Up *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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