Split Envy 15-J170us touchscreen

Hello

I bought a laptop HP Envy 15-J170us that now has a cracked touch screen. I don't know how he snapped, I put in my padded PC backpack and place it on the back of my car, with nothing on it, and when I opened it he had several cracks in the display radiating from a micro holes (at least I guess it those are a micro holes) in the top of the glass. If this could be covered by my warranty, that would be great, but if not, I need to know how I can get the touchscreen replaced.

Thank you

Mathew Pierce

I am an employee of HP.

If you purchased the plan of protection against accidental damage, then this would have covered under this plan. This is not covered under the standard warranty.

You can go to the manuals section and download the maintenance and the Guide Service, which has the part number and the procedure to replace the screen:

http://h20000.www2.HP.com/bizsupport/TechSupport/home.jsp?prodTypeId=321957&prodSeriesId=5354982

Tags: Notebooks

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