SRP526W router is not connecting to the ADSL.

Help please,

I bought a Cisco Small business Pro SRP 526W modem/router for use in the United Kingdom on ADSL.

Connection and set-up, the unit does not recognize all adsl service. I checked that the LAN interface is enabled.

The ADSL status shows DSL and DSL Status Idle mode of modulation NO FORMS, and unlike any other ADSL device I used, does not retry the connection. All other routers ADSL modem connected to this work of line ok.

I presume that the unit was defective, but thought I check the firmware version and update it because it is a model of new (ish).

The device status screen is fixed and the firmware version 1.01.01 (006) January 22, 2010

A newer version is available and I downloaded it. After combing through the extensive documentation, check the Cisco website and each screen of the device to the search I can't find how to upgrade the firmware.

I know that this is aid refers to it.

Can someone tell me;

1. is this good normal UK ADSL device.

2. where is the option to upgrade the firmware.

3. in the event that I RMA because it clearly is in brick.

4 why Cisco would put their name to such a poorly documented system

Any response would be appreciated.

Hello

SRP526 takes support ADSL2 + on carriers of ISDN.  In the United Kingdom, ISDN on POTS lines (telephone analog) is used exclusively.  To do this, need you the SRP527W.

Documentation for the SRP500 is published on Cisco.com at http://www.cisco.com/en/US/products/ps10500/tsd_products_support_series_home.html.  The Administrator's Guide should provide you with the information you need.

For your information, upgrade code on this unit, you must log in as "admin" default password "admin" (like you), rather than using the "cisco" basic user login, then select Administration > Firmware Upgrade.

Hope this helps,

Andy

Tags: Cisco Support

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