SS USB not working on HP PC Envy h8-1414
Hi, I can't my USB ports at the top of my HP Envy SS to work. It does not seem to recognize that something is plugged. Granted I use devices that are likely to be USB 2.0, but I thought that SS USB should be back compitable. I use Windows 8 and here are my product Details. Thank you.
Model No.: h8-1414
Product #: H3Z00AAR #ABA
Serial No.: {information}
Software update #: 12NA3RR8605 #SABA #DABA
Service ID #: 20130325
PCBRAND #: HP
OS #: ML
Hi, thanks for your response. In fact, I discovered that the problem was that the USB 3.0 ports were not connected to the motherboard. I opened the case check and make sure it's plugged in, and of course it wasn't. Probably because it was a computer refurbished.
Tags: HP Desktops
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