Sound does not work Windows 8 HP ENVY Phoenix 810 PC

Original title: HP ENVY Phoenix PC 810

I just put my new computer today and there is no sound. It does not appear to be pregnant anywhere on the screen. Are supposed to be? I also tried to plug the headphones into the top port of the Tower, and still there is no sound! Help, please. I paid a computer person to install this feature for me, now I'm worried, I'll have to return this machine and be the money that I paid for the help in setting this up.

Hello

Please contact Microsoft Community.

Just a few questions first, to get a clear picture of the issue;

  1. Do you see a "Red X" mark on the volume icon in "Notification tray"?
  2. Did you make any changes after you set up your PC?

This problem may occur if one or more are true.

  • Hardware failure.
  • Audio drivers are not installed or disabled.

I suggest you follow the method below and check if it helps.

Method 1: Convenience store;

  1. Press Windows Logo + 'W '.
  2. In "Find", type "Troubleshooting".
  3. On the left, click "Show all" and in the list, click on 'Hardware and devices' to run the troubleshooter.

Important: After you run the troubleshooter, it is recommended to restart the computer to apply the changes.

Note: After restarting, try to listen to music and check if the issue still persists. If audio does not work, you will be invited to an "error" or "error Code". I suggest you to make note and respond to us.

Meet us with the required information, then we can help you further.

Tags: Windows

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