Starting test FAILED - HP ENVY 1191-NR

Hey guys/girls,

New to the forum - need some tech support.  I have a HP ENVY3D 1191-NR running Windows 7.  He recently began closing before you start completely.  I ran a Test at startup and for the following results:

Memory test: FAILED

FAILURE ID: QE40XL-5GE6G4-XD0141-400103

PRODUCT ID: YL748UA #ABA

Memory module

Starting test: FAILED

I wonder if that means the RAM of the computer has gone wrong and I need to replace, or else... ?

Thanks in advance to all.

Hello:

Yes, that could indicate a possible memory module failure.

What I would do is unplug the PC and remove the battery.

If the laptop has two memory modules, remove one of them and plug the power adapter.

See if the PC starts and works normally.

If so, unplug the adapter, remove the other memory module, put in the first one you took, connect the a/c adapter and see what's the result.

If the PC does not start, you have isolated the bad chip and you can just buy a new one with the same characteristics.

If the PC is still under warranty, contact HP for a replacement.

Tags: Notebooks

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