startup message... Windows shut down to avoid damage

locked system, when the previous stop, had to press the power button / stop... on said boot messages Windows has shut down to prevent damage to the computer, at the bottom of the screen, it says disable the driver and then update driver - says to disable the following driver: kdcom.dll - address F967115E to F9670000 database.  4e408293 datestamp.

I also tried a restore of the system several times and received the same message at startup.  I will try to disable Norton as noted during my research of the problem and try another restore of the system.

Here there is a self-diagnostic and repair on windows updates - I don't know what caused the problem, where/what it is; or how to fix it.

Hi Marty,

·         Have you checked the problem in safe mode?

·         The computer starts finally on the desktop?

Method 1: Try to start in last known good Configuration advanced startup options.

Method 2: If you are able to boot to the desktop, you can update the computer with the latest chipset drivers. Also, update the other drivers for devices such as graphics, sounds etc. Log on the computer manufacturer site to do.

Reply with the results.

Tags: Windows

Similar Questions

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    Visit our Microsoft answers feedback Forum and let us know what you think.

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