Store TV +: hear audio but no video playback of MKV files

Just bought a Store TV + MEDIA BOX.

Downloaded MKV files that play perfectly on my PC.
Part of the charge of video files up - can hear the sound but no video.
Any comments would be me appreciated

> Part of the load of video files up - can hear the sound but no video

In this case play some video files only?
Maybe these movies support another format or standard.
As far as I know the audio and video formats supported are:

Audio files: MP3, WMA, WAV, AAC, OGG, FLAC, LPCM Dolby Digital, DTS Digital

Video: MPEG1 (DAT, MPG), MPEG2 (VOB, MPG, TS/M2TS/TP TRP), MPEG4 (AVI, MP4, MKV), VC-1 (WMV), H.264 (AVI, MKV, MOV, MP4), RM/RMVB (RM/RMVB)

Tags: Toshiba

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