Stream 13-c002: 10 broken Windows, recovery & reset fail.

Hello.

I bought a laptop HP flow, with 10 Windows pre-installed.

I burned a set of recovery disks. I also got the product key OEM of Windows from the BIOS.

Then my broken Windows 10. Cannot start. Get reviews of the process died error.

Then I tried to recover. I get errors on the recovery of all and reset methods. Tried to 'keep my files', 'erase disc', etc..

Then I downloaded and installed the unique language of Microsoft Windows 10 N ISO. It installs and runs without error.

But he does not accept the product key OEM HP on this Stream l.

I suspect that the store may have updated the computer from 8 to 10, and the OEM key is for 8, not 10.

According to the HP website, my warranty is active.

What can I do? I believe that, if the computer comes with 8, then if HP would provide 8 installation disc, that would solve everything. The recovery partition is not, so I need the complete installation disk.

Or any other solution?

THX,
Johny.

Hello

Looks like the machine shipped with Windows 8.1 so it must have been updated with the windows 10 - this means generally that the upgraded version would be 10 Windows Home 64-bit.

As long as the installation of Windows 10 has been enabled, the profile of this material should have been registered with the Microsoft activation servers and reinstall the correct version should translate into automatic start-up; but it is version dependent.  Try to perform a new installation with 64-bit Windows 10 Home as stated in the guide on the following link.

http://www.howtogeek.com/224342/how-to-clean-install-Windows-10/

Alternatively, you can order a set of recovery media for Windows 8.1 starting on the link below.

Support of order recovery HP.

Kind regards

DP - K

Tags: Notebooks

Similar Questions

  • Inspiron 1545 Windows 10 reset failed, now the laptop is dead

    HI: I have an Inspiron 1545 5 years that come with Windows 7 Professional 64. A few months ago I upgraded to 10 Windows, but after a recent update, we had so many questions that I decided to do a reset. I started the Windows 10 restart procedure, but he won after many hours, so I rebooted and did it again a few times with the same result. The third time I tried to do that, he had served on 1% for 20 hours. The next time I restarted it just did not. I tried to access the original recovery partition, but it seems inaccessible (tried F8, Ctrl + F11, etc..) I started in integrated NETWORK interface, but it is said that there is no bootable device. I tried to start the installation of Windows 7 Pro DVD, but it does not load. Any ideas?

    I always use a diagnostic on the hard drive, but the evil is already presented, then you're probably right. Thanks for the reply.

  • Windows cannot reset your computer

    My computer says windows cannot reset your computer... Please help me to reset my computer...

    The original product key is embedded in the motherboard of the laptop UEFI firmware, so you're not going to lose...

    If you restore using recovery media HP, which will retrieve the key automatically and reactivate the original OS.

    However, you have already saved your PC running Win10 with Microsoft. So, if you decide to install Win10 instead, as long as you install the same version you already running, once the PC connects to the Internet, it will communicate with the Activation of MS servers and automatically reactivates.

    Good luck

  • Windows 8 reset on Tablet

    I have a 10 inch next book tablet that is pre installed with Windows 8.1. It came with about 10 Gig of disk and the problem is that the disk is full. I deleted all the personal files on the hard drive and moved all my files to a memory card external and essentially left the system files on the hard drive, but it always reports a full hard disk. I tried to reset to factory settings, but I just get an error "room was error reset your on-board computer" with two options, the first being cancel, which turns off the pc and the second being "more about this problem. By clicking on that returns nothing with the back on the desktop machine. I don't know what to do and suspect that space issues may be the cause of reset to fail. Are there requirements for storage space to reset Windows 8.1? How to do this? The Tablet only has a USB connection and I tried to create a Windows Recovery USB and then use it instead. He also returned nothing and returned to the previous screen after reset.

    Hello

    Try to start with a Win 8.1 Flash Drive...

    http://Windows.Microsoft.com/en-us/Windows-8/create-reset-refresh-media

    When you get the installation window, click on repair lower-left...

    Select troubleshooting, and then advanced...

    Looking for something about the factory restore, or recover the image...

    There is a chance that this will be repeated from the recovery partition... as long as you have maybe 5 GB...

    You will probably need a keyboard, USB mouse, USB Hub and an adapter to connect the hub to the tablet... This is the type of load on the machine...

    I don't think that the Windows repair provides a keyboard on the screen...

    I just did this recently and it worked... But I got a 32 GB drive with perhaps of 16 GB free...

  • Insert the Windows recovery or installation media to continue - Windows 8

    I tried to reset my Windows 8 Asus SonicMaster S300c for a few days. It was installed with a Windows 8 operating system and had been upgraded to Windows 8. 1. I tried to use the update, reset and various other techniques found on the web that offers workarounds for this situation.

    Having none of them does not work for me, I created an image of USB flash drive recovery, entered the box boot UEFI and loaded the prompt orders and formatted the disk C: (OS disk).  I do not touch or change hidden partitions.

    However, now that I'm booting from the disc Sandisk UEFI (my USB key), I get to the window 'Reset your PC' where he tells me to "insert the installer or Windows recovery media to continue.  Of course, I have my recovery media inserted, the system can choose from two places, the hidden or the USB drive.

    I tried to restore the USB key and the hidden partition and none worked.  What can I do to retrieve Windows 8/8.1 on my computer.  (And it is possible to install Windows 10 on this laptop?)

    I finally solve my problem.  I had to use a combination of various pages and links and articles help to help me sort.  Ranging from the Dism to using CDBurnerXP and RUFUS DiskPart.

    I wrote my experience with, hopefully sufficient instructions for a person to get there installed system.

    http://www.eightforums.com/installation-setup/72015-Windows-8-installation-various-errors.html#post529594

  • I forgot my apple ID sequrity question, several times I tried to reset my sequrity question but there is no display on the window to reset (reset sequrity awnser) .please help me.thanks

    I forgot my apple ID sequrity question, several times I tried to reset my sequrity question but there is no display on the window to reset (reset sequrity awnser) .please help me.thanks

    Hello

    You will need the answers to your security questions.

    Follow the instructions here > If you forgot your Apple ID - Apple Support security questions answered

  • Bootcamp error: "the startup disk cannot be partitioned or restored to a single partition" and Windows recovery partitions

    I have Setup with Bootcamp Windows 8 and then upgrade to Windows 8.1, and then upgrade to Windows 10.

    When I want to restart the training camp that I got the error message: "the startup disk cannot be partitioned or restored to a single partition.

    According to this page, it is because of Windows recovery partitions added during the 8 to 8.1 migration and 8.1 to 10.

    I check with diskutil and I found 2 partitions of Windows Recovery:

    diskutil list

    / dev/disk0 (internal, physical):

    #: NAME SIZE TYPE IDENTIFIER

    0: GUID_partition_scheme * GB 500,3 disk0

    1: disk0s1 EFI EFI 209.7 MB

    2: Apple_CoreStorage Macintosh HD 419,4 GB disk0s2

    3: disk0s3 Apple_Boot Recovery 650.0 MB HD

    4: Microsoft database BOOTCAMP 79.1 GB disk0s4

    5: Windows Recovery 471.9 MB disk0s5

    6: Windows Recovery 472,9 MB disk0s6

    / dev/disk1 (internal, virtual):

    #: NAME SIZE TYPE IDENTIFIER

    0: Apple_HFS Macintosh HD GB + 419,0 disk1

    Logical volume on disk0s2

    C961E459-1E0D-4060-A467-3B4A705264AA

    Unencrypted

    I tried to delete the Windows Recovery 2 partitions with disk utility tools but the button "-" to remove them were leaving is disabled.

    Is it a good idea to remove these partitions? If yes how?

    1. What is the year/model of your Mac?

    2. you are trying to install a new copy of the W10 or remove the existing installation?

    3. do you have the W8 or installation/upgrade W8.1 had problems before the upgrade of the W10?

  • Re: Windows Recovery icon disappeared

    Dear all,

    My pc (satellite A100) was giving me problems after a virus infection. I decided to reinstall the OS, but the recovery 1 DVD is damaged. I tried to create new disks, but Windows recovery DVD icon disappeared.
    Could someone give me the route and the name of the exe so I can try to run it manually?
    Thanks in advance for your help.

    Hello

    > Could someone give me the route and the name of the exe so I can try to run it manually?

    It's called Toshiba Recovery Media Creator

  • How do I start the Windows recovery environment (WinRE)?

    Hello

    I have PLUA1E Satellite Pro U200 - 02802QS with Vista Business 32 - bit and the WinRE partition.
    How do I start the Windows recovery environment (WinRE)?
    I mean what key should I press during the boot process for Windows re menu?

    In my Satellite Pro A300, the F8 key during startup will run the recovery of HARD drive partition.

    Hope it's the same on your.

    Or do you possibly mean the recovery of Vista Business environment. Accessible through the Control Panel, system image recovery?

    / Torbjörn

    Post edited by: ssstsg

  • Re: How to access the Windows Recovery Console?

    How can I access the Windows Recovery Console. The State of KBs Microsoft it may be accessessed to start with the DVD of the OS. However, you provide OS DVD only Toshiba recovery disks. When I boot them it gives only the option to erase all data and restore the original state.

    I have a Toshiba Qosmio F10 running Windows 7 32 bit.

    The reason why I need the recovery console is due to a breakdown of chkdsk which results now it running whenever I start up and hanging each time. Other Articals MS say I can get out of this infinite loop by using the Windows Recovery Console.

    > I have a Toshiba Qosmio F10 Windows 7 32 bit.
    Are you sure you have Qosmio F10?

  • What happens to my windows recovery 7 (d) when I do a "clean install" to win 8

    What happens to my windows recovery 7 (D on my HP Pavilion p6610f PC when I perform a "clean" Windows 8 install?)

    "Nothing happens" to the "D:\". "Partition recovery, except if you choose to delete or format during the installation of Windows 8. Note, however, that you will not be able to use the recovery directly from the screen of the BIOS partition / boot and inside Windows 8. Some have been able to 'mark' the 'active' partition and restart that should cause the system run the Recovery Manager. Your best bet is to make sure that you create your HP recovery disks prior to installing Windows 8.

    Please send Bravo

  • HP-15P206tx: window recovery 8.1

    Dear Sir.

    I bought my laptop Hp 15P206tx with Windows OS 8.1 of origin. But after a while, I use some software that are compatible with Windows 7 only, then I uninstall window 8.1 and install Windows 7 with window recovery 8.1 on DVD.

    Now I want to reinstall the window 8.1 in my laptop but I cannot recover my DVD 8.1 window.

    Please suggest how will install my original window 8.1 in my laptop.

    Kind regards

    Rahul Gusain

    rgusain

    Hello;

    Let me welcome you on the HP forums!

    I read your post about wanting to restore your PC to its original Win8.1 and wanted to help.

    You mention having a DVD but the HP Recovery Kit consists of at least three DVDs, not one.  So what it the DVD and where did you?

    Ask because on the recovery HP Kit will restore your PC to its original state.  IF you have a DVD Win8x of Microsoft, who can install, but it will not activate because it will take a product key for sale at retail, and your PC came with a HP OEM product key.

    We can proceed once you provide the information.

    Thank you

  • Concern to stick Windows Recovery

    I recently had a replacement hard drive for my laptop PC E1P05AV HP ENVY 15. With the replacement hard drive entered a recovery key 3.0 32 GB usb from my laptop doesn't have the ability to use a cd. I noticed that the recovery media says it's 32 bit for windows 8.1 while my computer has windows 7 professional 64 bit.  Should I call and ask another stick of recovery, or could I just format and make my own with hp Recovery Manager?

    Hello

    Thanks for the detailed info
    OK, it's a very good question.

    Here what I would say is another good 32GB USB to create recovery media. (Use Transcend, lexar, PNY)

    Yes, you're right that USB should be formatted or empty before making a bootable USB recovery.

    If the burning process recovery media fails due to the corrupted, recovery partition
    you will be left with the possibility of getting the HP USB you has sent, replaced with the correct version of the operating system USB support.
    Therefore, do not format the drive HP, rather use another to create the recovery media.

    Kind regards

  • Laptop HP 17 p100: how the usb flash drive big that I have to create a system of 10 Windows Recovery?

    How the big usb flash drive do I need to create a system of 10 Windows Recovery?

    Yes

    Hello;

    Let me welcome you on the HP forums!

    There is really no way accurately guess in advance, with one of the reasons being that the options are available when you do this.  An option creates a recovery drive minimum with what is needed to repair the operating system.  Another option creates an image that is able to completely restore the operating system and its partition.  Thus, the size can vary from 4 GB to the size of the partition to the OS.

    Myself, I found as build-in recovery to be unreliable, especially those of Ms.  So instead, I use a third-party imaging/restoration solution known as Macrium Reflect.

    What I recommend is the following:
    (1) download and install Macrium reflect (MR)
    (2) run M. and choose the option: "Create an image of the partition (s) required to backup and restore Windows" to write a full backup to an external drive or USB key
    (3) use the option to create a CD or a USB startup key

    My experience is that SIR, when you use the option of Compression high, typically allows to compress the image file recorded at about 50% of the space USED in the OS partition.  This means that if you have a 40GB and 80GB OS partition is used, MR must only about 20 GB to store the image file.

    I use all the time and it usually takes less than 10 minutes to make the backup of the image and at the same time or less do a restore.  In addition, MR has the ability to add a recovery Boot Menu entry.  This then allows you to boot into Windows re, and then you can use it to do a restore - when you cannot start Windows!

    NOW, you have the means to restore a full system that works for the external hard drive or USB key in a few minutes.

    Good luck

    I'm a volunteer and I do not work for, or represent, HP.
    ========================================================================
    If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!

    If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

  • How to use family security to block streaming video photos etc. on Windows Media Player. Or how to prevent users from video straeming

    How to use family security to block streaming video photos etc. on Windows Media Player. Or how to prevent users from video straeming

    Hello

    Please go through this article, change settings for streaming media streaming in Windows Media Player , and you will be able to solve this problem.

Maybe you are looking for