subscription renewed and still trying to renew your subscription window when trying to launch products

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• Renew your membership - window loop

  May 1st I started getting a message window asking me to 'renew your membership '. When I click on the button 'Try Again', thank you window appears and after closing this window, 'Renew your membership' window pop back and he's going at all. I can't use any Adobe products because of this problem and dealing with support Adobe has only a nightmare with no result.

  My question here: has someone else being affected by this problem?  (If you had in past how was that resolved?)

  Additional information:

  (1) I used my license for 1 year and 4 months, I am not cause of re-new until December 2016.

  (2) December 2015. I received mail, informing me that my subscription has been renewed, and it was. I had nothing to do.

  (3) this problem has been on all my computers, around the same time as well.

  For users of Windows 10:

  1) disconnection of your cloud Adobe CC ((gear icon) settings-> preferences-> logout)

  2) leave the cloud app (settings (gear icon)-> Quit)

  3) Windows key + R -> paste in this: programdata % -> hit enter

  (4) if the default settings have been used you should be here:

  C:\ProgramData-> go to the Adobe folder

  (5) to rename the folder SLStore SLStore.old

  app 6) Start Adobe CC

  7) log

  Voila!

• I paid for a monthly plan, and still I can't convert files. When I try all I get is a page of upgrade.

  I paid for a monthly plan and I was able to convert word to PDF.

  When I try now all I get is a request for UPGRADE and I can't convert to PDF format.

  Is this a way to get more money and no service.

  Hi lydiah37278012,

  I see - you have access to the service through Adobe Reader. Have you tried the web interface (https://cloud.acrobat.com)? The error you describe was reported with the most recent version of the player, and it has been reported to engineering. If you are still having difficulties to access your subscription via the player, please try the web interface. You should not have problems to connect it.

  Best,

  Sara

• How can I "Factory Reset" and still keep all the updates of Windows (2 black)?

  Guys, is there a way to 'factory reset' (removal of virtually all programs, data and personal data/information) but still keep Windows 8.1 on the Lenovo updates Black 2?

  Dear tubers

  Welcome to the community of Lenovo

  Unfortunelty the reset will delete all updates despite the backup files if you chossed keep my files

  Please let me know

  Thank you

  Alaa

• infinite loop 'validation license, renew your subscription, the subscription now active'.

  This morning my creative cloud started having this problem. I run an application, a modal screen tells me it must validate my license, it gives me the renewal subscription screen, I hit try again, he comes back with subscription now active screen, I click on continue and it starts the loop... I just spent 45 minutes with the help of cat, which was worthless...  Does anyone else have this problem?

  Hello

  Please see 'Renew your membership' message when you start an Adobe Creative Cloud application

  Hope that helps!

  Kind regards

  Sheena

• Renew your subscription continues to appear even if Adobe has received my last payment on November 1?

  I started today Photoshop CS6 and immediately received a popup from Adobe called 'renew your membership '.  I have Creative Cloud 6 purchased at the end of August and my last payment was received by Adobe on November 1.  I went into the membership Manager and the update for Adobe Application Manager automatically downloaded Adobe.  I tried to restart Photoshop and received the pop-up again.  My account is uptodate and it indicates that the applications that I have on my desk is correct.  I need to get back to work pronto.  Help!

  For anyone having this problem, this help article worked for me: 'Renew your membership' message when you start an Adobe Creative Cloud application

• Adobe photoshop cs6 asking to renew your subscription

  What is Adobe photoshop cs6 asking to renew your subscription?

  Hi vikramt,

  Please refer to this article:-'Renew your membership' message when you start an Adobe Creative Cloud application

  Instead of signing on Select help > Deactivate from Photoshop, rest follow the same steps listed

  Let us know if this helps

  Concerning

  Assani

• 'Renew your membership' notification keeps popping up...

  Hey people,

  So, every time I try to open all programs in the creative cloud, I get a notification window saying 'renew your membership'. When I click on the button "try again" as she said thank you-"your subscription is now active. ' Click on continue to use your product ' but when I click on continue it shows the screen 'renew subscription' again. He has done this since 8/30 so I thought it could have been a problem with my card (billing period is the first day of each month and payment went to 9/6 according to my Bank) but its still well after the payment had gone through.

  Ive looked at this discussion (Re: renew your subscription - loop of window) and it worked on my windows 10 desktop, but the problem is still rampant in my Macbook Pro that I use and bring to class with me.

  Ive crossed troubleshooting more than pages that I can count, and nothing has worked. I was on the phone with someone for an hour on Tuesday (9/13) I screen share with and he went through the files and settings and deleted, moved, etc, but nothing worked. It has increased my number of folder (or something of the sort), and 2 days later (9/15) I talked to someone else that said it should be fixed within 24 hours. Before the telephone conversations, I talked to someone on the chat online a week ago service (which told me that it would be resolved by Friday 9/9).

  Needless to say that the problem has not yet been resolved. Ive uninstalled all programs used adobe cleaner, repair of access, etc. and then reinstalled and none of this has helped. Sometimes itll come back to the mode of trial for 1 software, but if I end up close after this loop 'renew subscription' happens again.

  in any case, any other suggestions would be greatly appreciated.

  Hi Josh,.

  The activation server is showing an incorrect subscription end date.

  Can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products because it must be wound to be corrected.

  There is no billing issues.

  Concerning

  Stéphane

• "Renew your membership".

  We purchased a monthly subscription of creative cloud at the end of may, which has been running for a year, but after a while, we get this window saying 'Renew your membership' etc., when we try to use any application of CC.  The only way around this problem is to uninstall them and reinstall them, only to have the same problem a few weeks later.  Why are we asking to renew our membership when there are another 9 months to go? Our credit card being charged every month.  In "My Adobe", he informed that we have '9 months prior to renewal' and that our membership is "active".

  In general a matter of renewing your subscription have two possible underlying causes.

  1) your computer is not able to complete the required license check, this occurs at different times depending on the type of subscription you have, to subscribers throughout the year, it happens all the 99 days for monthly subscribers every 30 days.

  A good test to determine if something is preventing complete this license check is to go to this Web page:
  https://LM.licenses.Adobe.com/

  Get you - congratulations! You have successfully connected to the Adobe license management server.

  If this isn't the case, it means that something is blocking access.

  If something is blocking access, the steps of troubleshooting in this document will help often. a firewall or hosts file is usually the cause

  http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  2) something stopped the monthly billing to occur as planned.

  Generally, in this scenario you will receive emails informing you that Adobe couldn't charge you because of some kind of problem with your credit card. The prosecution should take place on the same date each month.
  You can check your payment history to see if the most recent payment was held as planned following the process described here:

  http://helpx.Adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

  If the most recent payment has not cleared or you received notifications by e-mail about a problem with your credit card, make sure that your credit card information is valid and up-to-date.

  See the section I want to change the credit card on my account :

  http://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  If your credit card information is valid and that you were not loaded as expected, I would recommend contacting Adobe customer service. There is a chat at the bottom of the aforementioned document button.

• I have removed creative cloud, reinstalled Acrobat Pro 11, already paid and renew it your subscription window doesn't let me open Acrobat 11

  creative cloud being too difficult, I decided to go back to Dreamweaver CS 6 and Acrobat Pro 11, which I had already purchased. I removed all the programs of creative cloud and managed to remove the creative cloud Panel. I reinstalled the Dreamweaver CS 6 and Acrobat Pro 11. From Dreamweaver CS six is no problem. When I tried to start Acrobat Pro 11, I am faced with creativity cloud renew your subscription pop-up window. I don't want to renew my subscription. What keeps me using the Acrobat Pro 11 I bought only?

  In this case, you can try with the basic first steps.

  I see that you just want to use your standalone product, but still he is asking to renew the creative cloud subscription when you try to launch applications.

  Step 1

  Enable the display of files and folders hidden if you are using a Windows computer.

  Clear the contents of the SLCache folder.

  Then run the Adobe application, it will ask identify yourself again.

  Click on license this software option and identify yourself and enter the serial number.

  If it always inspires with message to renew the subscription.

  Try using different Adobe ID signature.

  This should solve the problem

• 'Renew your membership'. Trying to renew my subscription is Sabine at this stage. Please help me!

  I am a student at a University and I am unable to redeem my creative cloud Adobe for ETLA (Multilanguage) - with my Redemption Code. Whenever I enter the code that an error message appears indicating "Oops!" This code has already been used. "I tried to download the free trial version in the hope to have access to one of my Adobe software applications, but an error message keeps popping up that says"renew your subscription. "Trying to renew my subscription is desperate at this point. Please help me!

  Please check the private message, I shared information at this location.

• Renew your subscription

  Hello

  Renew your subscription window starts to appear when I try to start any application in the list of Creative Cloud Apps.  This started happening after the update has been installed and activated.  Although my subscription is still valid and due for renewal next January 2017, no app can be started. Even after waiting 15 minutes recommended for try again, 'Thank You.  Your subscription to creative cloud is now active. Click on continue to use your product. "window, but again trying to start any application, renew your subscription will appear again!  and continuous loops without any application started.

  Please help with this problem...

  Kind regards

  Wassim

  

  

  

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  - and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

  - and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

• Renew your subscription? I have a subscription

  I am the administrator of the team for our Adobe Creative Cloud subscription. My anniversary date is 03/15/2014. Why am I and my team is asked to renew our subscription? By clicking on "try again" that results in a "please connect to the internet", well, I submit this question via the internet. I tried to call Adobe, but learned the wait time was 18 to 25 minutes and then hung up. Please help, it's a matter of time and frustrating that continues to happen.  What must we do to access applications and prevent it?

  When Adobe Application Manager opens and you will see an option to license this software at the same time to renew your subscription. Click top and you sign in with your Adobe Id and password.

• Renew your subscription error

  My subscription of the CC is stuck in this loop of error 'renew your membership '. I contacted the support and an agent said that they would settle the matter within 24 hours. 24 hours later and it is not resolved. Now, they say 2-3 working days. How is it acceptable for a professional product? How am I supposed to do job if I can't use the software I pay? I don't know the people who pirate this software do not have these problems. So... What is the solution to this?

  This problem is solved - CC asked me to repeat, over and over again.

• Hello, I tried to update Acrobat version, he told me to unistal previous, I did, I also rebooted my mac etc and still the message said to uninstall the previous version, thanks for your help as soon as possible

  Hello, I tried to update Acrobat version, he told me to unistal previous, I did, I also rebooted my mac etc and still the message said to uninstall the previous version, thanks for your help as soon as possible!

  Hi AtomAtelier,

  Please send us the screenshot of the exact error message that appears.

  Also, please tell me which version of reader that you want to install and on which operating system.

  Please try to install Adobe Reader from the link below:

  http://get.Adobe.com/reader/Enterprise/

  Let me know how it goes.

  Kind regards

  Ana Maria