supervisor control & barge using IP phone uccx8.5

Hey experts!

I have a client who request for something that I'm not even sure is supported!

She is the prime contractor and wants to be able to monitor/barge-in/whisper all good things = from its IP phone.

Is this possible? all the documentation I can find is the CAD/CSD implementation.

If someone could shed some light on this or point me to a doc config I would be very happy!

Thank you!

Hi Christophe,

IPPA - Agent IP phone, mainly menat for Agents who use phones only (not desktop).

Regarding your query on the execution of the activities of supervisor using the IPPA phone, this is not possible because there is no way to monitor the team status, call by selecting an Agent to execute Bargein\intercept...etc using IPPA, you need an office to view this using the CSD that totally defeats the purpose of IPPA.

I hope this helps.

Anand

Pls rate useful messages!

Tags: Cisco Support

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