Support incredibly bad re: membership fees

I'd say that Adobe did not properly anticipate the level of support that has a subscription plan.

I've implemented a cloud creative, but mistyped the email account... If an unusable account has been set up... I called and support set up a new account and supposed to be cancelled first.

Nope... 2 charges next month... Still called via the online chat... No problem.. that bad... canceled issued refund account once again...

Next month... 2 cool... Called again... this time to talk to a person... has released another refund... ALLLLLLL accounts cancelled... Well, even if I'm billing every month there is a cancellation fees of $45... Is not serious... This will be the 3rd time I've cancelled the original account.

Now, good customer service would have waived the $45, because of the absence of problem resolution Adobe has been able to provide...

It's really a shame how difficult it is, in this day of technology, to really make the service customer who works.

But I would never recommend dealing with Adobe... that has nothing to do with its products... everything just because my customer service experience was so wrong...

Viv...

Dear Viv

Please accept my apologies for the bad experience.  I will consider it with the teams involved.

I see that the account under the wrong e-mail address is canceled, and refunds were issued for 2 monthly fees.  I will arrange a refund for may charge as well.

We do not charge cancellation fees of the other members that you have cancelled.

Kind regards

Bev

Tags: Adobe

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