suspect # suitor be Microsoft Support phone
by surfing the web... one of my had received a popup indicating that the machine had been infected by a virus and call 855-335-9109.
We called, and the person who answered the line said they were with Microsoft and necessary for the distance to the machine.
Is - this legitimate support # Microsoft?
Thank you
Wild3WEST
Not even close to being Ms. Microsoft has no way to make a pop up. Because of Malware
Do a full scan of the system
Let us know the results at the end.
Tags: Windows
Similar Questions
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Microsoft Technical Support phone scam
Hello, I recently received a call (about 5 minutes ago) from Microsoft. They claimed to be Microsoft technical support. They told me that my computer has sent a lot of warning and error messages to Microsoft. They said that messages and stuff said that my computer had downloaded malicious software malware and it could damage my system and internal hard drive. Then they told me that they did not answer me and now called for helping me solve this message. (I stopped to think about what they said because I had been having a lot of problems of slow boot and Windows taking almost 5 + minutes to start). So I played along for a while, but only for a minute. The first guy says let me connect to our senior technical specialist or something like that. Then I logged. The second guy says: "Hello my name is ___ Snyder (I remember only the family name)." They have given me in my observer of events and after I hung up with suspicion and Bishop/confidentiality. They tried to call me again, but I rejected the call. Please give me advice on this issue. I want to know if it's a scam to take over my computer and steal my identity, etc. or is it really Microsoft tries to help to fix my computer.
Some info on the "technical support guy":
Both were men. We had a strong accent from the Middle East while it had a slight accent Middle Easterners to it.
One of the men claimed to be the main _ (don't remember the average Word) specialist. It was called _ (don't remember the name), said Snyder.
Track of the location of the call. Approximate location is the New Hampshire, USA. This is as far as I know
Help, please! Also give suggestions on anything that might be necessary to change etc.Hello
Yes, it's a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxScams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspxHow to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspxIn the United States, you can contact the local police to the FBI, Attorney general, and
consumer watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Nor would they know if any errors
It exists on your computer. So those are the frauds or scams to get your money or
worse to steal your identity.Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportPhone scams
http://www.consumer.ftc.gov/articles/0076-phone-scamsLimit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emailsNational do not call registry for
https://www.DoNotCall.gov/I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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phone calls made to me on my landline by the microsoft support team
Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?
Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?
It's a scam. Never provide any access to your PC to someone who calls you with some story about virus infections (etc.) is detected on your PC. MS would never do that (plenty of examples in the MSE forum if you care to look).
More tips - social engineering is a term for the bad guys who try to convince you to do something that would allow them to infect your computer or gather confidential information (Bank online identifiers for example...)You (and everyone!) need to be careful to not be fooled (and some of these guys are VERY GOOD at deceiving people.Beware of strange emails and especially strange phone calls. Don't forget that you can not trust Caller ID on your phone... it is very easy to spoof the name of your choice on caller ID. -
I can't use the Microsoft support page. Why?
I have a problem connecting to MSN Messenger and my Windows Live Mail says he has encountered a problem and needs to close. I think it is perhaps something to do with my recent download of QQ International. My friend can connect to their account using my email software and can access my account on her computer. My details are pre-set and I can't change their (or can I?).
Also, I can't support because the system just keeps searching for similar issues on the microsoft support page.
Can anyone help?
Thank you
Stephen Hoare-Vance.
What "support page" which can be? The right place for problems with registration for WLMessenger is the Windows Live Solution Center. When you post your question there, give as much detail as you can - program version, operating system and the full text of the error message.
If you suspect that QQ International intervenes, have you tried to uninstall again to see if you can connect to WLMessenger after a reboot?
(It's almost three years since MSN Messenger has retired).
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Has anyone had any strange phone calls claiming to be from Microsoft? Phone number when you dial 1471 is: 007277489117
Hello
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
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Technical support phone scam?
Hi all. Earlier today, I phoned by someone claiming to be from Microsoft technical care; He said that my computer has been infected with a new virus (Trojan something?) and generated a lot of error messages. He asked me to download a software to help solve this (www.teamviewer.com); When I asked him to send the confirmation email that he was from Microsoft, it is very aggressive, said my license may be cancelled and finally told me to ' go to *'. Is it possible that this could be a real MS technical support call: the way of the appellant does not, but he asked me to watch some log files that to my uneducated eyes, seemed to have a lot of error messages, but I help but feel it is a scam.
Hello
Of course, it was a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I was contacted by phone by a person who identified themselves as being a Microsoft technician this afternoon. After asking how much of my family's computers, they told me that our system had been compromised and that they would help us fix. After walking me through obtaining of Event Viewer, they transferred me to another person who was the senior technician (or so they said). I asked where they were from my number identified the call came from a number of British Colombia (where I live) and the installation was based in New Jersey. Unfortunately, the infection from the system has been resolved, as the higher tech hung up before that.
FYI, there are two main offices in our House, one running XP and the other Vista. We have also 4 laptops, XP, (1) Vista (1) and Windows 7 (2).
Sorry for the length of both the threshold question and paragraphs here, but this is my first question. Thank you for your help in advance.Hello
They give you direct access to your computer or install
any software of them? If yes remove internet access to the machine
NOW. Take the steps below and you may have to contact Bank
credit cards, credit, companies offices, suppliers, and e-mail contacts
and others where sensitive information could be compromised. You
will need to carefully check for malware, so that you do not transfer
with backups, and then save the data in a redundant way and format and
Reinstall Windows. Check with the system manufacturer and other professionals
of course you have everything you need to complete this procedure.------------------------------------------------------------------------------------------------
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support===========================================================
===========================================================Follow these steps carefully:
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.htmlHope this helps
-
Microsoft support calling my home number?
I received a phone call from (818)843-9427. The person claimed it was microsoft support and that my system was out of errors and there need to access my computer to solve the problem. I has not complied with his request, and he noted that my computer would become unusable in the future. This call is legitimate?
It's a scam. I'm glad you don't fall for it.
http://www.Microsoft.com/security/online-privacy/msName.aspx
-
Microsoft support "Sign In" on the Canadian Web site problems
Hi, I'm of the Canada.
I tried to sign in Support of Microsoft, specifically at this address:
http://support.Microsoft.com/?ln=en-CA
When I'm in 'http://support.microsoft.com/?ln=en-ca' in the upper right corner of the screen, it is said: 'change of Canada. " Which I guess means that I am on the Canadian Web site, since I live in the Canada.
I click on Contact a technician of technical support by email, online or by phone
then I click on Windows Vista Home Premium 64 - bit Edition
Then I get this message "type the product identification number."
I found the identification number of the product in the menu 'Start', click 'Control panel' and click on 'system '. I also noticed that it contains some basic information about my computer. As it is Windows "Windows Vista Home Premium" edition. "Service Pack 1". "System type: 64-bit operating system. And my "Product ID: ' 12345-XXX-1234567-12345.
I enter my code of 23 characters in the field, I make sure that letters are uppercase and click on the continue"" button.
That the of when I always get this message "there was a problem with the product ID. Please re - enter the ID of the product in the correct format. You can also get support by paying with a credit card. »
I tried to enter my "product identification number" to the address of the US site as follows: "https://support.microsoft.com/oas/default.aspx?&c1=509&gprid=11920&&st=1&wfxredirect=1" I guess that's the American site because it says in the upper right of the screen: "United States (English). I get the same message: "there was a problem with the product ID. Please re - enter the ID of the product in the correct format. You can also get support by paying with a credit card. »
I wonder if I need to cookies, or something on my computer to enter the Web of Support Microsoft Canada (English) site? http://support.Microsoft.com/?ln=en-CA
If your computer is pre-installed with Vista (Dell, HP, etc.), you are not FREE Microsoft Support.
All support is the manufacturer of your computer.
But if you have problems, please ask in the Forums.
http://social.answers.Microsoft.com/forums/en-us/category/windowsvista/
Link above has a list of the Vista Forums for specific questions.
See you soon.
Mick Murphy - Microsoft partner
-
Received a call from someone claiming to be Microsoft Support
Like many others, I received a call from a man who claims he was Microsoft, telling me that my computer was being hacked. I started to see through his bull quickly while I was talking to him, and after research I found confirmation that he indeed was a scam. However after reading the responses I am worrying whether or not I gave him access to my computer. As I was talking to him, I had on my computer, not to do what he told me or visit the page he was trying to direct me, but looking at the probability of this being a scam. My question is to get online while we were connected to the phone I made my system vulnerable? We have DSL and I was wondering if they already have my phone number could they hack into my computer or follow my ISP just connected. I think I'm fine, but now I'm getting paranoid who were able to carve in. It may just be a case of hypochondria computer. Any idea is appreciated. Thank you!
-Frank
You should be fine if you did not allow the con artist access to your computer.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html
https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/
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You want to contact Microsoft support team own the support the computer engineer.
Original title: * address email is removed from the privacy *.
I would like to have a phone number. Tobeable take someone on how my conputer is oprating etc. THANKS, RAY
Hi Philippe,.
Thanks for posting your query in Microsoft Community.
I understand you want to contact Microsoft support team for technical support technician check your comptuer. If I'm wrong please let me know.
You can contact Microsoft technical using these numbers:
http://support.Microsoft.com/kb/319726
If you want the help of the Microsoft Community, answer these questions.
1. what exactly is the problem you are having?
2. you receive error messages?
3. What is the brand and model of the computer?
You can view the following link to ask a question on the help forums.
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When trying to view a Microsoft Support article, I see the following (attached). It lacks all the text. This seemed to be correlated with the installation of 35 Firefox or Google Chrome 40.
It does not correctly in IE 11 either.I tried to disable modules and Flash enabled. I find it very strange. I use a strong security product, have the latest version of Flash Player (although I turned off after that I tried to reproduce the problem because there is currently a 0-day).
Here is an example. (I tried several examples - including those of the previous months to see if it was a mistake to content at their end).
http://support.Microsoft.com/kb/3019215I thought it was a HTML problem, but I can watch YouTube with Flash Player disabled in Firefox.
Does anyone else have this problem?
Any help is appreciated!
Me: Windows 7 64-bit
Latest version of Firefox, IE and Chrome, Windows is up-to-date.I am again able to see the content on MS articles including
Maybe what I saw, it was the result of a temporary problem with the servers.
This article is titled- MS15-008: A vulnerability in the Windows kernel-mode driver could allow an elevation of privilege: 13 January 2015
- and the initial intro
Microsoft has released the MS15-008 security bulletin. Learn more about this security bulletin: individuals:
https://www.Microsoft.com/security/PC-security/updates.aspx
Skip the details: download the updates for your desktop computer or laptop from the Microsoft Update Web site now:
https://update.Microsoft.com/microsoftupdate/
It professional:
https://TechNet.Microsoft.com/library/security/MS15-008
... < snip >
- and the initial intro
....
- MS15-008: A vulnerability in the Windows kernel-mode driver could allow an elevation of privilege: 13 January 2015
-
Windows XP is still my favorite operating system, but Microsoft will give up support in the coming days. If I understand correctly, shortly after which using Windows Internet Explorer to surf the web on a computer running Windows XP (or can) make the computer vulnerable to piracy. It will be the same for the use of Mozilla Firefox on a computer that is running Windows XP?
I think I saw an ad for Google Chrome with that they would continue to support the browser for use on a Windows XP computer. I think that Google said they would keep releasing patches to secure the Chrome. Can anyone confirm that and more importantly, is Mozilla Firefox secure? Also, should I uninstall Internet Explorer on my Windows XP computer when leaving Microsoft support?Note - I am posting this with a newer computer that works under Windows 7 64-bit.
Firefox will continue to work with Windows XP. At best, in the near future, I could see the required configuration to encountered to Windows XP with Service Pack 3 (obligation is SP2 for now). Security in Firefox patches are the same, regardless of the version of Windows you are using.
Keep in mind that without security updates, the operating system itself will be precarious. What browser and software security that you use will not change.
Internet Explorer is a component of the system, and you should not attempt to remove it in Windows Vista and lower. From Windows 7, there's a way of kind of uninstall from the control panel.
-
Is the server protocol multimedia Microsoft supports IPv6 traffic? Can if so someone tell me how to use any application that supports Microsoft media server protocol?
There is some information about technet, for example:Depending on where you're going with this, you will find probably more peopleable to discuss in the technet promedia and networking forums.BarbMVP - Windows/entertainment and connected homePlease mark as answer if that answers your question -
Led by Comcast, I ran the tool Microsoft Support Emergency Response and failure by looking at the report. Is there a way I can see him again? Thank you.
original title: report of ODILEhttp://support.Microsoft.com/kb/2520970
read this.
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