System_service_exception (3B) - rdpdr! CTransportVC::CloseChannels + 18

Similar Questions

• BSOD System_Service_Exception using Firefox initiation a week ago. Fine with IE.

  With the help of HP Series 2000 laptop just bought in November 2012. Processor AMD Windows 8. I put online using Firefox for about 15 minutes and I get the BSOD System_Service_Exception and reboots the machine. I use IE, and it works very well. Use Firefox on this laptop since the beginning, has begun to malfunction in the last week or two. Looks like one of the update of Firefox is not agree with Windows 8. I can't provide troubleshooting information because Firefox will not open long enough.

  If you are under warranty, please call HP, but given that this issue is not related to Firefox, we suggest that you do a Google of your error message. Thank you.

• New Satellite C850D-11 q SYSTEM_SERVICE_EXCEPTION

  Hi, can someone help with the problem annoying fricking

  I get a blue screen with the error,
  SYSTEM_SERVICE_EXCEPTION
  Usually its when I'm on ebay or a similar site.

  PC world has changed the computer laptop and do it again. I can't take another laptop to the store.

  IV used windows update and all up to date.

  Thanks in advance

  [Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION | http://msdn.microsoft.com/de-de/library/windows/hardware/ff558949.aspx]

  
  
  1. download and install the updates and device for your computer from Windows Update drivers.
  2. scan your computer from computer viruses.
  3. check your hard disk for errors.

• X 360 spectrum: Spectrum X 360 crashes every hour: SYSTEM_SERVICE_EXCEPTION

  Since May 9 (after a Windows Update...) hourly to exactly xx:18 my ghost hangs.

  I get a blue screen telling me SYSTEM_SERVICE_EXCEPTION

  

  I believe that research in the system event logs:

  

  Uninstalling the driver does not help.

  Someone has the same problem?

  Problem solved, I have restored an old image with EaseUS backup.

  Not very easy to do, because the BIOS of spectrum a secure boot and which makes the boot with a bootable USB AND a USB drive with the harsh images.

  Lesson learned:

  test my backup & restore strategy for each new device that I start using!

• System_Service_Exception (KS.sys) what?

  I owned a laptop for the better part of 2 or 3 years, it was brand new when I bought it. He had Windows 7 and it worked perfectly. However since my father forced me to put Windows 8 on it, it didn't work right. The most recent problem, that I had is that whenever I turn it on it loads to the top and I connect, once connected to Skype and other programs that load upward when I connect starts to load and then I get the blue screen of death. Says that Windows has encountered an error and it is will reset my computer for me before it resets he said I watch with error on internet System_Service_Exception (ks.sys) later (assuming that I can barely get my laptop turned all the way on that is scheduled for impossible, I'm on my laptop sister now because she just happened to be conveniently around this time.). He did it for me no stop during the last 4 hours. I tried everything I can think of. Nothing I did worked.  Not that I did a lot because I know anything about the actual functioning of the computers. I couldn't even tell you what was the first 2 things I tried. I finally understand how to get my computer in safe mode all by myself, because alone how I found on my sisters laptop computer makes no sense or was not working, the problem does not persist in safe mode but nothing else works either so I have no idea what to do with my laptop, now that it is in safe mode. The latest changes to my laptop are that I bought and installed Minecraft about 2 months ago and I recently bought at least 4 new sims games and downloaded a week or two ago. As for what type of laptop, it is... It's HP and Compaq Presario CQ57 I know nothing about it except that because it is printed on the front parts of the laptop and are easy to find. I would ask just my father for the help but is not an option, I'm willing to put up with the consequences of... anyone want to just hear my dad complain about my cell phone is broken and I certainly don't want him question why I have Norton Anti virus and have Avast is no longer! instead. It's a can of worms best avoided. so any help at all would be greatly appreciated... in simple terms that I understand... cause everytime I see someone who has a problem like this, it has a ton of information that means nothing to me... and this: BSOD, I have no idea what that means or what it has to do with my problem but I saw him there... Yes. Sorry for the long hike post, I am really frustrated and can not very well at the moment the words. Also regarding the version I put other/unknown because I know it's windows 8 and it is updated at least once or twice, but I don't know if it's 8.1 or 8.1 rt or that all of this is same.

  Thanks for the information.

  Let's go ahead and do the following, then the next time the system hangs, a new crash dump must generate:

  1. start > type systemroot which should show the Windows folder, click it. Once inside this folder, make sure there is a Minidump folder created. If not, CTRL-SHIFT-N to create a new folder and name it Minidump.

  2 Windows key + Pause key. This should appear in the system. Click Advanced on the left system settings > advanced > performance > settings > advanced > make sure there is a check mark for "manage automatically the size of pagefile for all readers."

  3 Windows key + Pause key. This should appear in the system. Click Advanced on the left system settings > advanced > startup and Recovery > settings > system > ensure there is a check mark next to "write an event to the system log.

  Make sure Small Memory Dump is selected and ensure that the path is % systemroot%\Minidump.

  4. ensure that viewers is ENABLED:

  Start > Search > type services.msc > on the name tab, search for Windows Error Reporting Service > if the service status is not started, then right-click and select start. Also to ensure that, under Startup Type set to automatic rather than manual. You can do this by right click, select properties and under general selection on 'Automatic' startup type and then click on apply.

  If you can not get into normal mode to do this, please do so via Safe Mode.

  Kind regards

  Patrick

• BSOD System_Service_Exception and Driver_Verifier_Detection on HP m9520f PC

  Hello

  I recently re-formatted and re-installed Windows 7 Ultimate x 64 on my HP Pavilion Elite m9520f PC.

  I met the BSOD crashes several times a day to have the "System_Service_Exception 0x0000003B" and DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 error. The system automatically reboots when the BSOD occurs.

  I installed the latest update driver NVIDIA GeForce 9600 GS, to see if it solves the problem, but nothing has been resolved. Also, I went to the Advanced Boot Options and did the last known good configuration option but did not work. More information on how to solve this problem would be sincerely appreciated.

  Here is both the problem signatures:

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  More information about the problem:
  BCCode: 3B
  BCP1: 00000000C 0000005
  BCP2: FFFFF880016537E7
  BCP3: FFFFF88006810E70
  BCP4: 0000000000000000
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1

  AND

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  More information about the problem:
  BCCode: c4
  BCP1: 0000000000000091
  BCP2: 0000000000000002
  BCP3: FFFFFA800A8D9710
  BCP4: 0000000000000000
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1

  Unplug the PC from the domestic sector.

  Remove the memory modules.

  Put only one memory card in the nearest location of the CPU.

  Once this is done, you can plug the PC back to see if it starts up.

  If it does not start, then disconnect the PC.  Remove the memory module and put the other module in its place, plug the PC and try to start again at the top.

• Ntoskrnl.exe SYSTEM_SERVICE_EXCEPTION

  Hello

  I get BSOD at random times, and the use of blue screen I determined the problem with ntoskrnl.exe file. Although I had similar problems with dxgkrnl.sys. The problem is very annoying and can happen completely randomly.

  A problem has been detected and Windows has been shut down to avoid damage
  on your computer.

  The problem seems to be caused by the following file: ntoskrnl.exe

  SYSTEM_SERVICE_EXCEPTION

  If this is the first time you've seen this stop error screen,
  Restart your computer. If this screen appears again, follow
  the following steps:

  Check to make sure any new hardware or software is installed correctly.
  If this is a new installation, ask your hardware manufacturer or software
  the Windows updates, you might need.

  If problems continue, disable or remove any newly installed hardware
  or software. Disable the BIOS memory options such as implementing caching or shading.
  If you need to use safe mode to remove or disable components, restart
  your computer, press F8 to select Advanced Startup Options and then
  select Safe Mode.

  Technical information:

  STOP: 0X0000003B (0X00000000C0000005, 0XFFFFF80002507F4F, 0XFFFFFA600E2D30C0,
  0 x 0000000000000000)

  Ntoskrnl.exe - address 0xfffff800022a3450 base at 0xfffff80002249000 DateStamp
  0x4a7801eb

  Thanks for your help

  Luke

  Hello

  1. turn your Page file - change anything to the value if you plan to leave it like that (make a little
  (- reboot - largest) then go back and revert to the DEFAULT value.

  How to change the virtual memory paging file in Vista
  http://www.Vistax64.com/tutorials/132201-virtual-memory-paging-file-change.html

  2 do these to erase corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  3. update your video/display drivers manually using these methods.

  It's my generic how updates of appropriate driver: (you must manually update the video/display drivers)

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Error BSOD System_Service_Exception also the Memory_Management BSOD error

  Last year, I built a new computer to coincide with the launch of Windows 7.

  Specifications are the following:

  CPU: core intel i7 920

  RAM: Corsair Dominator TR3X6G1600C8D 3x2GB

  GPU: ATi 5850HD

  Mobo: Asus P6T SE

  OS: Windows 7 Home Premium 64-bit

  For a time, it worked fine, but I started to have problems of gel. They generally produce right after startup, the system could get the extent of loading Messenger, but shortly after, would freeze the mouse and the computer would be completely insensitive. After trying for a few months to get the system to work (and have a wave of 8 weeks where everything worked fine), as well as to test the RAM and even up the motherboard for test sending, I finally gave up and came back to 32-bit of Windows XP. I did it in March, and then until Sunday 24 the computer took place without a hitch. Not a single problem.

  24, I decided to give Windows 7 an another go, with a new drive, I created myself and my own key, as well as remove the Creative sound card, I had used, because a friend suggested that could be the problem.

  For a week the system went very well, however I got a blue screen error 31. Memory_Management. 0x000000001A

  When I restarted from this, the system told me I had 4 GB of RAM, instead of 6 GB. Again, I have played the game for a few hours with only a few hiccups of frame rate. After that I turned off, went out the ram, made sure they were dust, reinserted them and turned on, the system told me I had 6GB again. Just to be safe, I fell memory diagnostic tool Windows 7 #s from 04:30 until about 23:00 the next night. He managed 63 passes and did not find a single error. In the past when I received first freezes, I tested the RAM one by one using memtest86. I placed the RAM in DIMM1 and ran all night, each test would have about 25-30 full passages without errors, so naturally I who ruled out as a cause.

  However tonight, I got another BSOD, it was when the computer was simply idling with a few open programs, namely Firefox, Internet Explorer (maybe, I'm not sure) and Windows Live Messenger. System_Service_Exception. 0x000000003B.

  Reset, I have 4 GB of RAM instead of 6 again.

  I hope someone is able to offer any suggestions as to what I can do at this point. It sems very well as if it was a problem of RAM, but after numerous tests and find no errors in * any * point, I am at my wit's end.

  A failure of this function from NT kernel is linked memory:

  NT! MiPromoteNode + 21

  Nom_image: memory_corruption

  BiosVersion = 0608
  BiosReleaseDate = 11/11/2009
  BaseBoardManufacturer = ASUSTeK Computer Inc..
  BaseBoardProduct = P6T SE

  Please make a update of the BIOS for this version:

  P6T SE 0808 BIOS

  http://www.ASUS.com/product.aspx?P_ID=t4yhK6y9W9o7iQ9E

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Blue screen errors in Windows 7 Ultimate 64 Bit again and again - NETIO. SYS System_Service_Exception

  Hello

  I have a desktop running Windows 7 Ultimate 64 Bit Operating System with Kingston Hyperx 8 GB DDR3 1600 MHz RAM, Intel 4th generation I5 processor 4670 3.80 GHz, Intel Desktop Board DH87RL, 2 x Western Digital 1 TB hard drive 7200 RPM, Sapphire Readon HD 6670 1 GB DDR5 graphics, Seasonic x series 650W power supply, adapter Tp-Link TL-WN422G wireless.

  Problem - every day 2 or 3 times a day I get a blue screen error NETIO. SYS System_service_exception. Below, I am paste all of the content of the DMP file. Please check and tell the problem as soon as possbile. I checked it by replacing the windows several times even in windows 8 and 10... I get the same error on blue screen.

  Link - DMP FILE

  Thank you very much... It has been 2 days, I disabled just driver WPF in Adguard and since I did not face any type of blue error screen. : )

• RDP hosts BSOD - Code SYSTEM_SERVICE_EXCEPTION: 0x0000003b

  Original title: RDP hosts BSOD

  We recently took 10 desktop computers that employees used in a branch at Headquarters and set them to remote desktop for the employees of the branch can have faster access to the resources of main office.

  Three of the new RDP to the headquarters hosts suffered a BSOD event. They are all:

  Chain: SYSTEM_SERVICE_EXCEPTION
  Code: 0x0000003b
  P1:00000000'c0000005
  Pilot: win32k.sys

  Each computer has undergone at least one of these since moved BSOD (one had 3, the most recent being yesterday) and never had a BSOD before moving.

  I made sure they are updated, sfc/scannow and antivirus scans have been done and revealed no problems.

  One of them was installed KB2939180 to respond to a question of freezing and had his first BSOD a few days later (in some cases that KB is used to solve this problem).

  In troubleshooting, I applied this patch: https://support.microsoft.com/en-us/kb/2525246

  From the application, machine a BSOD was again with exactly the same discharge.

  I fight on a path to go down.

  Before the move, those workstations had never BSOD had and were quite stable.

  They are all Lenovos (different models, different years of manufacturing), using cards Quadro and Windows 7 Ultimate edition.

  Hosted at Spiceworks dump results: http://static.spiceworks.com/attachments/post/0017/0233/BSOD.txt

  This issue is beyond the scope of this site which is for the consumer to related issues.
  To ensure that you get a proper answer, ask either on the Technet site, if it is a type of Pro problem, or MSDN if it's related to the developer
  http://social.technet.Microsoft.com/forums/en-us/home s/fr-U.S./Accueil
  http://social.msdn.Microsoft.com/Forum

• Crash bluescreen system_service_exception continuous

  Hey, I'm having a problem lately which is so painful... I installed Windows 7 Ultimate edition 64 bit... now when I start to play games after sometimes it stopped working or crash with a blue system_service_exception screen...

  My gpu is Ati Raedon 5450... 3 GB of ram... all drivers are up to date...

  I'm downloading the dumpfiles here...

  http://www.filedropper.com/dumpfiles

  pls help... I will be grateful...

  Updating your graphics driver:

  http://support.AMD.com/en-us/download/desktop?OS=Windows%207%20-%2064

  Please make sure that you have already installed .NET 4.5 management for Windows 7 users:
  http://www.Microsoft.com/en-US/Download/details.aspx?ID=17851

  Your report details not contained that view driver for a single driver. He shall make a report containing details of all drivers. Please provide a new report.

• Netio.sys System_service_exception started 2 days without apparent reason

  Two days ago I got a BSOD through a video game (warcraft) and I remember it was the IRQ_NOT LESS_THAN message blah blah.
  As it seemed to be a 1 off I left it there, but the next day I had another BSOD this time with the name SYSTEM_SERVICE_EXCEPTION.

  Thinking that I might have a corrupted system I formatted my drive and reinstalled Windows 7 and all my software. I decided to download warcraft from scratch using the downloader using p2p, but throughout today ive had several BSOD all with the same message. I have even returned to another clean win 7 install via Acronis this time but got the BSOD when downloading the client of the game again.

  Minidump files:
  https://SkyDrive.live.com/#! / ? CID = 64e6ea4f32dc1967 & sc = documents & uc = 2 & id = 64E6EA4F32DC1967. 463

  I bluescreenview and hard copy information below, although both 2 registered accidents are identical;

  ==================================================
  Dump file: ooVoo 112511-37674 - 01.dmp
  Crash time: 2011-11-25 21:07:44
  Bug Check String: SYSTEM_SERVICE_EXCEPTION
  Bug check code: 0x0000003b
  Parameter 1: 00000000' c0000005
  Parameter 2: fffff880'01778a3d
  Parameter 3: fffff880'02d9d190
  Parameter 4: 00000000'00000000
  Caused by the driver: NETIO. SYS
  Caused by the address: NETIO. SYS + 25a3d
  Description of the file:
  Product name:
  Company:
  Version of the file:
  CPU: x 64
  Computer name:
  Full path: C:\Windows\Minidump\112511-37674-01.dmp
  Number of processors: 8
  Main version: 15
  Minor Version: 7601
  Size of the dump file: 274 560
  ==================================================

  ==================================================
  Dump file: 112511-37721 - 01.dmp
  Crash time: 25/11/2011 13:06:23
  Bug Check String: SYSTEM_SERVICE_EXCEPTION
  Bug check code: 0x0000003b
  Parameter 1: 00000000' c0000005
  Parameter 2: fffff880'01791a3d
  Parameter 3: fffff880'02 b 35190
  Parameter 4: 00000000'00000000
  Caused by the driver: NETIO. SYS
  Caused by the address: NETIO. SYS + 25a3d
  Description of the file:
  Product name:
  Company:
  Version of the file:
  CPU: x 64
  Computer name:
  Full path: C:\Windows\Minidump\112511-37721-01.dmp
  Number of processors: 8
  Main version: 15
  Minor Version: 7601
  Size of the dump file: 274 560
  ==================================================

  Am I correct in assuming that this is because of my network driver? I had help appriciate to solve this.

  Also, by looking at the files minidump with WinDbg Deugging tools for Windows shows the process that crashed, both times, was the vsmon.exe:

  BUGCHECK_STR: 0X3B

  Nom_processus: vsmon.exe

  Vsmon.exe is a process of ZoneAlarm.

  Try uninstalling ZoneAlarm and see if the BSOD solve.

  Also, remember to update NOD32 to the latest version (5.0.94.0):

  http://go.eset.com/us/download/

• BSOD: System_Service_Exception (Netio.SYS)

  Hello

  I got the BSOD under the title of System_Service_Exception (Netio.SYS) random (but have already received twice in a week). Whenever I got the BSOD, I was using HBOGo in Google Chrome. The link to my DMP file is:

  https://onedrive.live.com/redir?RESID=2E18F33419B260FD! 1672 & authkey =! ACFZyuro0C41bLQ & ithint = % 2czip

  My specifications are

  Windows 8 x 64

  Lenovo Z50

  i5-4210U CPU @1.70 GHz

  6 GB OF RAM

  These were related to the pilot of firewall AVG avgwfpa.sys AVG Technologies.  Remove it and use the built in Defender in his place

• Blue system_service_exception screen every time the system starts

  Okay, so here's the deal:

  2 days ago I decided to try an Oculus Rift DK2, it did not work (most likely) because I use a laptop that has an integrated graphics card and a dedicated graphics card, so I decided to restart the computer and attempt to disable the onboard via the BIOS and see if that fixes the problem. Given that I've never used the BIOS on a Windows 8, I could not enter the first attempt and made a normal reboot instead. I tried again and finally reboot force reboot of the machine before it had properly started. I looked at the BIOS successfully, but to my great disappointment, Asus (maker of my laptop) had decided not to include this option in the BIOS, so I exit the BIOS without making any changes.

  (This is where the fun begins the part)

  OK, so after I came back my computer BIOS (without applied modification), began as usual, but after the screen with blue logo of Windows 8 start, he has encountered an unrecoverable error. The error said that the machine collects data for the error report and that the ID of the error is «SYSTEM_SERVICE_EXCEPTION» This is all the information that I received from her.

  When he was made the collection of data, it restarted the machine, but instead of a regular boot sequence, it went through a process of diagnosis of some sort. It prompted me whether or not I wanted to go back to a system restore point, or if I want to cancel (do not know what cancel was referring to). I pressed cancel and waited about an hour, as it was stuck on the screen of Windows 8 logo, but he had no orbs rotation as it does on the normal start screen. After that, I had an another command prompt where it says that automated repairs had failed and that I have a couple of other troubleshooting options, including a reboot in safe mode. It starts in mode safe fine without any problem. In fact, I use it now.

  Here's what I've tried so far:

  • I checked if the error can be caused by Windows updates.
  • I diagnosed my hard drives.
  • I reinstalled my dedicated GPU drivers.
  • I tried to reload twice in safe mode to "clean up the start state.
  • Digitized machine for virus/malware

  No such action had no effect on the problem. It happens again every time that I reboot (outside of these times when it restarts automatically in diagnostic mode)

  I don't know what I can do to solve this problem.

  Here is a DxDiag report. (link pastebin)

  Here are the minidumps and MSinfo newspaper. (Link Dropbox)

  And here's a more developed by Lavalys Everest report. (link pastebin)

  Sorry for the length of this «question»,

  Thank you for reading!

  FOR EXAMPLE

  We are the full dump.  These were caused by RiftEnabler.sys I remove the current driver and install the latest driver available.

• System_Service_Exception error in Windows 8

  Same story for the most part; new computer around Christmas with Windows 8, which restarts randomly giving the System_Service_Exception error. Mine goes further with random problems whenever it restarts as any network not found, library-ms is not working, internet explore close, etc...

  My files are gone and my computer is basically useless.

  The problem started after uninstalling unnecessary programs such as Norton, Wild Tangent, origin, Vimeo, etc...

  I read a post with a similar question that suggested Norton cannot be uninstalled properly and use the Norton removal tool. I did, and things went from bad to horrible!

  Update:

  I removed the link to mini dump & MSinfo32, because I'm deleting existing data on the hard disk and restart with the factory settings.

  No answer, so I got in touch with Toshiba and they remove my data from the hard drive to remove all items in addition to the operating system that could create the problem. The question didn't take place until I started to uninstall unnecessary programs, which in my case was any program installed for Wal-Mart.

  I'll update once that data in the hard disk are deleted.

  No, I returned the computer that gave me error.  The manufacturer asked me to return, because they were not able to solve the problem.  It's to the point that I might be only on a few minutes and every time it restarted, I had a new problem.

  I replaced it with a new computer HP with Windows 8, and it has worked remarkably!

  I wish I could have helped, but I had no resolution to my problem and had to replace the computer.

  Good luck!