t5740e: has no task _Capture Image

In collaboration with Device Manager 4.6, using the model _Capture Image to capture an image from a Client light t5740e.

I got the name of the Image, Description, not using the Advanced Options "Cached Imaging," finished "result save as a template" then save as... to create the actual model used on the device.

I dragged the wire to the t5740e device model and what follows is the result:

2016-05-23 12:31:02 sent successfully the task to the device management gateway

2016-05-23 12:31:04 task has been retrieved by the Agent.

2016-05-23 12:31:07 Capture image in the master repository.

2016-05-23 12:31:07 IS NOT SUPPORTED!

2016-05-23 12:31:07 the common task cannot run.

2016-05-23 12:31:07 ErrorCode: 14000052, detail of error: unsupported task.

2016-05-23 12:31:07 the common task cannot run.

2016-05-23 12:31:07 ErrorCode: 14000052, detail of error: unsupported task.

I checked from the Client light t5740 that I had access to the shared folder on the server where the master of Respository\Repsoitory, and I could create a folder and delete it.

When I was checking that he has need of my credentials to connect to this place.

I'm running the HPDM 4.6 from the server where the repository is.

I'm not finding any documentation on "NO SUPPORT! in this case means, which is not supported?

Thank you for your help

Your SMB configuration is perfect. The FTP protocol that is missing is the reason that caused the failure of the Update Agent.

HPDM 4.4.3 is the first version, we support the protocol SMB - with DM Agent version 4.4.3660.14029. For all Agent DM earlier than this version, you must do the upgrade with FTP.

-In your case, the version of the agent is 4.4.3660.12652 which is earlier than 14029.

Once you have updated the Agent to the latest version, you can disable the FTP protocol and use the sharefolder by needs.

Tags: HP Desktops

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