Technical problem: body CS5.5 will not play DSLR MOVs

Hello!

I'm new to body CS5.5 (first day, actually) and I can't read. MOV to my Canon 5 d Mk2 (with audio). All other file formats I've tried has worked, which is very bad because I bought the Production Premium package just for working with DSLR images.

It's okay if I create a sequence (still did not understand what it is for) with/for files or not, it doesn't matter what project settings that I have. After I launch the application, I can play (or scrub) DSLR files for 10 seconds max before the output begins to jump erratically in the clip (the playhead does not), then in turn green (RGB: 0 x 008600), sometimes interposed with images of other clips that were played before, sometimes even garbage. There is no recovery from this. All other file formats continue to work properly. 'New project' or exit the application can then take up to a minute while the program remains insensitive and looks that it broke down. It's totally unusable (the competition and all other software works very well with files).

I have a Win7 64 bit 3.4 GHz Sandybridge system with 16 GB of RAM. Hard drives are big, fast and fast enough to handle the video DSLR. There is no other applications running in the background (really nothing like the computer is not connected to the internet) and there is a lot of memory and available hard drive space.

What I can do or what wrong? Thanks in advance.

... Mike

A quick scan on the thread looks like no one has yet suggested another possible fix.

CS 5.5 has a problem with Nikon D7000 media.  Adobe is aware and working on the fix.  In the meantime, Nikon all users need to do is change the extension to .mpg .mov files and files work fine.

You can try the same thing with your Canon files.

Tags: Premiere

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