HP Pavilion m94021: boot floppies do not match computer
Some years, I bought a desktop computer HP Pavilion back to Office Depot. They MADE the disks to start for me. Now, I have a new hard drive and I put in the first boot floppies and he whirred around for awhile, looking as if she was doing something, and then I got the message that the boot floppies do not go with the computer.
I have an external hard drive and backup Carbonite on that hard drive that takes pictures of the system and the files are saved on their web site. So far, they were not able to restore my system from the external hard drive, so I'm up to their highest level of technical support trying to figure how to get the operating system of the external hard drive to my new hard drive.
HP support wants me $150 for access to my external hard drive to get the operating system to load, but Carbonite said HP will not be able to do that because the external hard drive has a proprietary of Carbonite on her HP technicians will not be able to work around.
The model number of my computer is m94021. I had on this operating system is Microsoft Windows 7 Professional.
Welcome to the Community Forum of HP.
I'm sorry find yourself in this unfortunate situation.
I can offer the following:
ComputerSurgeons.comspecializes in the supply of Kits of HP recovery for HP Vintage computers.
There is a recovery kit available for your computer originally Vista Operating System that corresponds to the product number FQ512AA your computer
M9402f Kit NE539AV for HP model number of recovery
There is an 800 number, you can call with any questions.
DISCLAIMER: I don't work, nor do I have any profession or the personal relationship with the ComputerSurgeons.com - I am providing information free of charge.
========================================================================
Site Web de Support HP of your computer:
PC desktop, HP Pavilion Elite m9402f
Assuming that your backup company can then help recovery of your personal data, this may be enough to be headed in the right direction.
I understand that you might have liked it better than Windows 7 - but at least this is a working operating system and it gives you a starting point.
Click on the thumbs-up Kudos to say thank you!
And... Click on accept as Solution when my answer provides a fix or a workaround!
I am happy to provide assistance on behalf of HP. I do not work for HP.
Tags: HP Desktops
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