The Adobe servers are down? My CC update freezes at 6% and said that my computer cannot connect to servers - Adobe help was an absolute joke trying to help.

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  Hello

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  http://support.Microsoft.com/kb/910339

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• My MacBook froze during the installation of the update at El Capitan and now I am unable to connect to any except the screen of the guest user. There was a message of panic, and somewhere in there, he said no set of OS. I tried to start without danger, it

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  and if the remedy is to use instructions; detailed and I hope they are correct...

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  Original title: Program Files gone?

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  Sorry to hear that you are having problems with your XP system.  For XP support please visit the link below
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  Also, try to start the computer in Mode safe.
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  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• Good evening, I have try to install IA (cc) and said that the absence of an error (49) and won't let me install it.  I have an Acer Aspire S7, 4ram, i5, 128hdd.  I wonder if someone puedde axplicar me as I do to complete the installation. kisses.

  Good evening, I have try to install IA (cc) and said that the absence of an error (49) and won't let me install it.
  
  I have an Acer Aspire S7, 4ram, i5, 128hdd.
  
  I wonder if someone puedde axplicar me as I do to complete the installation.
  kisses.

  Please see the links below.

  • Error download or update Adobe Creative Cloud applications
  • CC of Photoshop update failed. Download error 49

  Hope this will help you.

  Kind regards

  Hervé Khare

• I stopped to receive mail after December 31.  It indicates that the computer cannot connect to my account but when I log in with my password I get the message "this account already exists." How can I get my email account to work again?

  I stopped to receive mail after December 31.  It indicates that the computer cannot connect to my account but when I log in with my password I get the message "this account already exists." How can I get my email account to work again?

  MacBook Air, OS X El Capitan

  First of all, make sure that you don't have two accounts with the same address. What happens if one of them is an iCloud account.

  From the Mail menu bar, you select

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  Try to add the email account again. If you still can not, log off or restart the computer, and then open the preferences window accounts Internet and check if the account is displayed.

• Cannot open DOC files that are sent to me. I have wordpad and Notepad on my computer but you do not have Microsoft Office

  original title: DOC files

  Cannot open DOC files that are sent to me. I have wordpad and Notepad on my computer but you do not have Microsoft Office. Most of the time, I get a screen that says 'open' or 'save' the file and when I click on 'Open', this message disappears. Sometimes it opens, but the message is completely scrambled with letters and symbols.

  Cannot open DOC files in wordpad or Notepad. you will need a more advanced software suite. Try OpenOffice.org - it's free, and it supports the DOC format. But the best solution is to get Microsoft Office once and for all.

  Download OpenOffice.org: http://download.openoffice.org/contribute.html?download=mirrorbrain&files/stable/3.2.1/OOo_3.2.1_Win_x86_install-wJRE_en-US.exe. Note: Click on the link at the bottom that says "http://download.services.openoffice.org/files/stable/3.2.1/OOo_3.2.1_Win_x86_install-wJRE_en-US.exe" to download the program.

  This should solve your problem,

  Rifdhan

• Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code redemption to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they c

  Sorry I added it in the question, sorry about that part!

  Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please!  How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly?  Help, please!

  Hi shannonr44052735,

  I see that you have an active subscription to Acrobat Pro DC under your email address.

  See this KB doc for help: redemption code help

  If your redemption code does not work, I will propose you to return what you already active subscription.

  You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X

  Make sure that you use the same Adobe ID, in which you have Acrobat subscription.

  Let us know if you need help.

  Kind regards

  Meenakshi

• My apps to say that I am not connected to creative cloud, but I am. I tried to delete the opm.db file and connect again, no luck. Help?

  My apps to say that I am not connected to creative cloud, but I am. I tried to delete the opm.db file and connect again, no luck.

  I had no problem with this problem until today when I rebooted my laptop to install a driver for the tablet.

  Check your hosts file.

  help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html