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• How to activate my software Adobe After Effects? Even after payment and registration on the adobe site, it still gives an expired trial version,

  I had the billing of adobe, but still not access tot the Platform page.

  It does not start and always gives trial expired statement. What is the point of taking an account?

  Please help me out here

  THX

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• El Capitan crash hearing CS6. Had to reinstall older OS that wiped my computer clean. No need to reinstall CS6 (which was originally downloaded from the Adobe site) but the Adobe site can find no trace of my download. What should do? Thank you!

  El Capitan crash hearing CS6. Had to reinstall older OS that wiped my computer clean. No need to reinstall CS6 (which was originally downloaded from the Adobe site) but the Adobe site can find no trace of my download. What should do? Thank you!

  Hi Jeremy,.

  I do not see a CS6 license registered, if you have any other email address with which you have registered it please check with this e-mail on your Adobe ID on the forums.

  Kind regards

  BANI

• I bought the photo Illustrator and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought the last 13 items for download, but I clicked on the link Windows, I own a Mac, how can I change the Mac platform? The Adobe site suggests what it automatically detect that I won a Mac and a change of the platform is so?

  I bought the last 13 items for download, but I clicked on the link Windows by mistake when I bought it, I own a Mac, how can I change the Mac platform? The Adobe site seems to indicate that it automatically detect that I own a Mac and change the platform, what then? I can't find anything (probably to the search in the wrong place) on Returns or cancel my order. Any suggestion would be great, thanks.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• Old computer is dying. You had to buy a new computer. Can I just download my Adobe Acrobat Pro XI on the Adobe site after signing in, something else, or do I need special permission to put it on a new computer, because it costs much $$s? Thank you. Need t

  Old computer is dying. You had to buy a new computer. Can I just download my Adobe Acrobat Pro XI on the Adobe site after signing in, something else, or do I need special permission to put it on a new computer, because it costs much $$s? Thank you. Need to know as soon as possible since the store will be to transfer my data to the new laptop.

  Moving to this discussion on the Acrobat Installation questions & put forum to date.

  Jessem89886042 if you need to download the installation files for Acrobat Professional XI retail, they are available at download Acrobat products | Standard, Pro | DC, XI, X.  You can also find details on how to locate the serial number to quickly find your serial number.  We invite you to update this discussion if you have any questions about the steps listed in the document.

• Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  https://forums.Adobe.com/thread/1619850

• I have lightroom 5 bought the downloadable version on the adobe site. months he did the demo version of cc that it has expired. now on lightroom, it says that my develop the module is disabled. Impossible to locate one I bought on the site to download aga

  I have lightroom 5 bought the downloadable version on the adobe site. months he did the demo version of cc that it has expired. now on lightroom, it says that my develop the module is disabled. Cannot locate the one that I bought on the site to download again because they changed the adobe site drastically.

  https://forums.Adobe.com/search.jspa?q=%22develop+module+is+disabled%22&place=%2Fplaces%2f 1383621 & depth = ALL

• CS2, install files .exe from the Adobe site

  I just download CS2 on the Adobe site.  I installed on a Windows 8 machine.  I started the installation of CD1 and when the time comes to install 2 drives I do not get an option to select the drive on which I downloaded for.  It gives me only the options 'Cancel' or 'ok '.  How do we install the 2nd CD?  Help would be appreciated.

  See also http://forums.adobe.com/thread/1114930

• Just bought 1 year subscription on the Adobe site, but the CC app always ask me to 'buy' the apps?

  Just bought 1 year subscription on the Adobe site, but the CC app always ask me to 'buy' the apps?

  Have tried to sign-in and out to activate the composition, but it does not work.

  What should I do?

  Hello

  Please try Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Concerning

• I am trying to re-download my 5 Lightroom to a disc that I bought, but it says Error 1335. I was wondering if I have a proof of purchase, if I try to download it from the adobe site.

  I am trying to re-download my 5 Lightroom to a disc that I bought, but it says Error 1335. I was wondering if I have a proof of purchase, if I try to download it from the adobe site.

  you have installed the 30-day trial.

  Click Help and look for something like activate or connect.

• After uninstalling Lightroom 6.3 (perpetual license) what is the address of the Adobe site to download Lightroom 6.4 (perpetual license)?

  When I try to upgrade Lightroom 6.3 (perpetual license) to Lightroom 6.4 (perpetual license), I can't compete the upgrade process and receive a notice of error Code U44M1P7. It is my understanding that I have to uninstall Lightroom 6.3 and then download Lightroom 6.4. Am I wrong? If I'm not mistaken, what is the address of the Adobe site to download Lightroom 6.4? Thank you for your help.

  You can use the link below. If you uninstall you will need to download LR6; then download the 6.4 update. Re-install is often recommend if there is update problems. Otherwise, you can try the update from another account of users with administrator privileges and then switch back to your normal user account.

  https://helpx.Adobe.com/Lightroom/KB/Lightroom-downloads.html

• How can I download the new update on my Macbook pro when the password is not working? When I connect to the Adobe site with the same user name and password it DOES not work. I don't understand why.

  So I have a macbook pro - and she advised me that I had to update my Adobe flash player. So I go through all the steps and I'm stuck at the last stage, where he asks me my user name and password. I go in there correctly - several times and it does NOT connect. He shakes to show that there's an error. Double check my file AND I go to the Adobe site to connect with the same information. and it works very well.

  WHAT IS THE PROBLEM? Help please.

  Could you please try ComputerName administrator as username and the password as password.

  I hope this works.

  Concerning

  Hervé Khare

• I bought (LIGHTROOM 6) on the Adobe site, but download is wrong, how can I download the program again?

  I bought (LIGHTROOM 6) on the Adobe site, but download is wrong, how can I download the program again?

  Hi cosimot,

  You can download Lightroom 6 from this link: Install Photoshop Lightroom

  Could you please explain the exactly the problem you are having and what is wrong?

  Kind regards

  Claes

• Once I have buy a lightroom at the adobe site license, can I install it in addition to a computer?

  I want to buy a lightroom license in the adobe site to use it in my computer. But within a month, I will go to another country. Times

  I'll be there, can I use the same license to install the program in another computer?

  I don't know if it will work.  You are certainly allowed to have subscription works on two machines, but there could be a problem if you try to download/install in a country that is not the one where you purchased the subscription.  You must communicate directly with the Support from Adobe and see what they tell you.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )