The adobe Web site gives me the wrong serial number

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• I am owner of acrobat 9 pro and he had to re - download the program from a computer problem but when I get the code of the adobe Web site gives me error invalid serial code.  I use copy / paste to prevent Miss typing the code.

  I am owner of acrobat 9 pro and he had to re - download the program from a computer problem but when I get the code of the adobe Web site gives me error invalid serial code.  I use copy / paste to prevent Miss typing the code.

  Hi Laurent,.

  Please try the steps listed in the KB: https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  Kind regards

  Rave

• I'm reinstalling 11 items on the new hard drive on my machine. I got reg no product of the registry on the old drive but when try to install it says it's the wrong serial number. What I am doing wrong?

  I'm reinstalling 11 items on the new hard drive on my machine. I got reg no product of the registry on the old drive but when try to install it says it's the wrong serial number. What I am doing wrong?

  Hi Phill,

  Please see the links below.

  • Invalid serial number error
  • Error "serial number is not valid for this product". Creative Suite

  Hope this will help you.

  Kind regards

  Hervé Khare

• System of Information of Acer software to access the wrong serial number

  I have an Aspire V5 - 471P.  I installed a hard drive created on another identical machine, after the failure of the old hard drive.

  How can I get SystemInformation.exe to display the serial number of the BIOS and not what I assume must come from its own data file from Acer?  There seems to be no option to refresh its data or change where it comes from (data file? Register?) I tried to remove and reinstall but it stil shows bad serial number and the SNID.

  Software of the identity card of Acer and SIW shows the right series and SNID numbers, agree with the sticker on the underside of the laptop, but AcerSystemInformation.exe still shows the details of the other laptop.

  Check this file:

  C:------E M O-R e f D t one. t m p

  (this is a hidden folder)

  Open with Notepad

• Win version first elements 14 rather than Mac version you downloaded. Serial number does not work. How to get the right serial number

  Win version first elements 14 rather than Mac version you downloaded. Serial number does not work. How to get the right serial number?

  It is unclear what problem you are facing... the wrong version or the wrong serial number.  The serial number is likely for the other version.  You don't want the serial number of Windows or the Mac version?

  One of the following conditions may be useful...

  You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• When I opened a Web site, it seems quite wrong. Everything is white and all centered page to the left. I checked Firefox by pressing the ALT key, and it is already set to "basic page style". So there must be something else.

  When I opened a Web site, it seems quite wrong. Everything is white and all centered page to the left. I checked Firefox by pressing the ALT key, and it is already set to "basic page style". So there must be something else.

  Clear the cache and cookies from sites that cause problems.

  "Clear the Cache":

  • Tools > Options > advanced > network > storage (Cache) offline: 'clear now '.

  'Delete Cookies' sites causing problems:

  • Tools > Options > privacy > Cookies: "show the Cookies".

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions of the origin of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

  • Makes no changes on the start safe mode window.
  • https://support.Mozilla.com/kb/safe+mode
  • https://support.Mozilla.com/kb/troubleshooting+extensions+and+themes

• My trial version photoshop and lightroom is finished and I paid the Plan of photography on the adobe web site, but PS AND LR are still in the trial version. I'm on a pc. PLEASE HELP ME

  My trial version photoshop and lightroom is finished and I paid the Plan of photography on the adobe web site, but PS AND LR are still in the trial version. I'm on a pc. PLEASE HELP ME!

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site. 

  My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site.  I think I've exhausted all the remedies listed without success codes error A12E5 to questions cloud creative, Manager of Application and error 1: Configuration problems.  I'm ready to reformat my computer and try again with Time Machine.  Help would be greatly appreciated before I waste more time on this task. Any further suggestions?

  Migration of Mac with Time Machine WILL NOT WORK with the Adobe program activations due to hidden registration files

  Sign out of your account... Uninstall... to run vacuuming...

  -non-Cloud programs, to disable the service before uninstalling

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -using the vacuuming after uninstalling and before reinstalling is often necessary

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  -Restart your computer... Sign in to your account... Reinstall

• Hi, I, m need Adobe Photoshop CC 2015 offline trial version Installer. Please help me. How to download the version from the adobe web site offline?

  Hi, I, m need Adobe Photoshop CC 2015 offline trial version Installer. Please help me. How to download the version from the adobe web site offline?

  First read the important instructions on this page.

• How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  Please see:

  Redeem your student and teacher edition purchase, convert a redemption code to a number of series and much more .

  I hope this helps.

  Concerning

  Megha Rawat

• disable the photoshop via the adobe Web site?

  I upgraded the hard drive on my notebook (windows 7 pro) by cloning the old. Everything works perfectly, except for Adobe Photoshop CS3. He claims that I need to reactivate, but will not now (reactivation attempts fail). I remember vaguely reading I could disable a computer via the adobe Web site, but cannot find this option now. I tell myself that I have to disable the old hard drive (same computer, but perhaps adobe sees it as another computer), and then I'll have the 2nd year to reactivate on the new hard drive (same computer). I already use 1 of the 2 licenses on my desk.

  I can also reach the Chat or email to anyone at Adobe. Apparently, Adobe decided that once a product is sold, they want to support.

  I don't know if this can be screwing the licensing system, but the same day that I upgraded my laptop, I also bought the subscription creative cloud for use on another computer (but the same username).

  Thanks to you two. Because I was in a hurry today, I disassembled my laptop, reinstalled the old hard drive, started, off CS3, close, then put it all back and the new hard drive and reactive (it didn't the first time and then worked the second time).

  In case it can help someone in the future, the licenses can be reset by Adobe via chat. When you follow all the prompts for CS3, licensing in the aid system issues, Adobe is the only support provided through forums. However, I complained to Adobe, and they suggested in the future to contact support with the following:

  > https://helpx.adobe.com/contact.html?step=ZNA_id-signing

  > Then click on "still need help? Contact us' to connect with staff online.

• Whenever I click on any button of the trial download on the adobe Web site you I get redirected to a page where the 4 squares are moving to load the page, but never load it, I left my browser on for hours and yet it still doesn't work anyone can help?

  Whenever I click on any button of the trial download on the adobe Web site you I get redirected to a page where the 4 squares are moving to load the page, but never load it, I left my browser on for hours and yet it still doesn't work anyone can help?

  clear your adobe.com cookies or use a different browser.

• To replace the hard drive on my MacBook Pro, I disable Photoshop 6, and I believe that I have disabled my Photoshop 5.5 (adobe Creative Suite 5.5 Design Standard). I could through the Adobe Web site to download and install Photoshop 6; but the Adobe Cre

  To replace the hard drive on my MacBook Pro, I disable Photoshop 6, and I believe that I have disabled my Photoshop 5.5 (Adobe Creative Suite 5.5 Design Standard). Supposedly if you turn into a sequel they will disable all. I could, through the Adobe Web site to download and install Photoshop 6; but the Adobe Creative Suite 5.5 Design Standard is not put at my disposal for download. Any suggestions?

  Joseph, here is the link to Download CS5.5 products

  Let us know if you need help with it.

  Atul_Saini

• I uninstalled PSElements 13 after transfers of items 8 catalogues to ruin.  Download of a re - install is not an option on the Adobe Web site.  Always have the serial number #s etc.  How can I get a re - download?

  I uninstalled PSElements 13 after transfers of items 8 catalogues to ruin.  Download of a re - install is not an option on the Adobe Web site.  Always have the serial number #s etc.  How can I get a re - download?

  PES 10, 11, 12, 13 - https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html