the codec sx20 call automatically disconnects automatically after 3 to 5 minut

Dial sx20 to mcu (5300), is automatically disconnect after 3 to 5 minutes.

Please find join snaps for her.

This error message looks like in there is something wrong with your SX20.

You could try it paginate in a previous software image (if there is a loading) by going to the maintenance > System Recovery > software Recovery Swap and clicking on the switch to software: button.

If there is no image software to swap in, you can try to upgrade the software on your endpoint to install a new software image.

Wayne
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Tags: Cisco Support

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