Portege R500 stops after idle period

Hello
I have a R500 since March, a very annoying problem: when it is idle and I started working, the PC "awakens" and everything's fine. But after some time (1 minute, more or less) it automatically stops. I have disabled hibernation mode and it still happens.

A colleague with the same problem advised me to bios of grade of 1.5 to 1.6 (which I already have) and I still have the same problem. My helpdesk said the PC must be sent to Toshiba, but fact coleague one another with the same problem, and the problem remains. What should I do?

It happens to someone else?
Thanks in advance for your advice!

Hello

You need to check if the same happens with the new installed OS from the Toshiba Recovery disk

If it will happen again the laptop must be verified by an ASP in your country!

Sorry, but this is certainly not a common question and the laptop must be verified.

Tags: Toshiba

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