The crash dumped and lost the home screen.

Ideas: I'm working on a Vista Premium Pc. The client was downloading episodes of shows online tv and said what they crashdumped of PC and when they restarted the Office disappeared and is the only way they can move through the menu of the control panel and typing in where they want to go online at the top of the page. I know that they picked up some kind of spyware or viruses. but they also lost the ability to be admin task manager disappeared and virus protection said that everything is fine. I have to get rid of some files that were taking place allocate space that just kept popping up, but the home screen isn't always there. I need to reinstall the operating system?

Hello

Start Windows, and then perform a system restore and check in recovery environment. Please let us know your progress so that we can better help you. Follow the steps mentioned below.

If you have a Windows Vista installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disk, the option to repair your computer will not appear.

If you have a Windows installation disc:

a. Insert the installation disc.

b. restart your computer.

If you are prompted, press any key to start Windows from the installation disc.

Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

c. Select your language settings, and then click Next.

d. click on repair your computer.

e. Select the operating system you want to repair, and then click Next.

f. in the System Recovery Options menu, click System Restore to perform a system restore.

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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