Why can't respond to the messages of my lock and the home screen?

I have the iPhone 6 + and I recently updated for IOS 10 and just discovered that I can't respond to the messages of my lock screen, or when they appear at the top of my home screen; I have to go in the app to answer. The only options I have when I slide right to lock screen is 'view' (which has just expanded the text) or 'clear', I found this quite irritating and regret the update of my phone. In the home screen when I pull down on the text, it just amplifies it and that's all, the keyboard is not pop up. Help, please...

Hi there Choulian,

Welcome to Apple Support communities.  I'm glad you brought your question to be able to respond to messages directly from the lock screen, it is a feature I use all the time and I know it's convenient not having fully unlock and go to the app to respond quickly to a text.

Let's check some settings to make sure that we have everything set up correctly for you to be able to respond to messages from the lock screen.

The application of settings:

  1. Touch ID & password (enter your access code)
  2. Scroll down to ALLOW ACCESS when it is LOCKED
  3. Don't forget that respond with Message is enabled and set to green

Take care!

Tags: iPhone

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