The customer service horrible, problem still not solved!

Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

Here's my question:

I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

So I call them.

Start telling them that my tablets not charging

The support guys trying to tell me that I need a new motherboard... $ 269

Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

Oh OK, well, if you think that's the problem, I can redirect you to sales...

Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

Good redirected to sales

We no longer sell this charger

Okay is there any other place I could possibly get this charger

You can try best buy or Amazon

Thank you very much.

After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

Hi Dolotova,

Thanks for posting.

I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

Kind regards
Robert

Tags: Dell Products

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