The difficulty to restore my laptop to factory setting.

I came home one day to find that there was a virus on my HP Pavilion Dv7 - 4009tx Enterainment Notebook PC and since I had important things backed up on my external hard drive I have much better just to restore my laptop back to factory settings, I find the best way to get rid of problems like this. (they rarely anyway).

So I turned off my phone and then launch it and press F11, the window with three boxes popped up, I already knew what to do but the ability to set my laptop to factory settings was not in the first box where it should be, thinking that I made a mistake I looked on the internet and it said : this is how you do it. Confused out of my mind as to where the option went I tried the three other options available in the "I need help immediately" box and however the laptop has restored back to factory settings, but not completely, programs and software initially provided with the laptop were no where.

I tired the other method to restore using the Restore Manager, option restore my laptop to factory setting was there to my greatest joy and I clicked it expecting it to be restored, but rather after the restart he come to a window with the restoration of the system and repair the start and a few other options.

I'm really lost to restore my laptop to its factory originally settings as I had done a few times before. Nobody knows what is happening or what I'm doing wrong. My laptop runs only two years soon which means that it is not that old to have this kind of weird problems and I really need my laptop to do my uni work, I need to fix as soon as I can.

Hello

Virus problem has probably corrupted the partition on the computer. In this case, you will be unable to perform a factory reset of the recovery partition.

You will need to perform a recovery using the HP recovery discs. If you have not created any recovery media after the purchase, you can order online them or directly call the technical assistance for the embedded discs out to you. This operation brings the computer to factory again.

Here is the link to order online:

Order of the recovery disc for Windows 7, Vista or XP

Tags: Notebooks

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