The files HAVE in Mac turns to zero bytes

Hello. Do not know why some HAVE filed my turn to Mac to zero bytes recently. They could not be opened more. I called the Apple Support Center, but since there is no other files with this problem (only files HAVE), they said that is not the problem of the mac, but the Illustrator software. Anyone faced this problem before? How do you solve it?

Thank you very much!

Jane,

I'm afraid a mysterious error caused the content should be deleted, but I doubt if we can say it's a matter of Adobe rather than a problem to Apple.

Did you backup elsewhere?

If not and for the future, I suggest your copies audio documents to another location (external media or something), especially often during the duration of the issue.

Tags: Illustrator

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