The of compensation on 6310

I had this problem before and I don't remember how I fixed it before! My 6310 is not print because of the impression that deletion in progress. The print job is a .xls and I can't delete it. Tried to reboot, reset the printer, even tried to locate the document to remove but cannot locate. Any ideas?

Hi Pgrew,

If your printer is connected using a USB cable try to download and run the HP utility Printing of diagnosis:

Click here.

http://h10025.www1.HP.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&DLC=en&LC=en&softwareitem=MP-66038-1&JumpID=reg_R1002_USEN

Diagnose your printer using HP Printing Diagnostic Utility driver after installation.

Usually, if there are some documents that are stuck in the queue and could not be erased this utility go will detect the document and erased the.

Hope this helps you. U

Kind regards

JULIUS ARCIPE

Tags: HP Printers

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