HP 2000 - 2b19WM Notebook PC: AMD graphic Driver fails repeatedly, and the PC often restarts itself...

I bought this laptop a few months, put it away in a corner and when is it coming out my old laptop broke. I got it at low cost, was handed to nine Windows 8 PC, I've updated to 8.1 in early December. I use this laptop heavily, I watch a lot of videos, and I kept meeting my good old friend, the green of death. I was familiar with it, that the pilot had failed several times on my other laptop as he grew older. However, this error occurs repeatedly. I'll see that I've got the greenscreen, I'll go to my office and opened to the top of the screen with all the drivers listed, click on the display of the maps section and open the graphical part of AMD. I'll click Update driver in the second tab to search for updated drivers. Each time on what he tells me that he has that no update, so I'll be back with the graphical part of AMD, click Update again and, this time, search the drivers already installed on my laptop. Currently, there are 2 AMD drivers available, both the AMD Radeon HD 6310 versions, one starting with a 12 and the other starting with a 13. No matter which version I coose, both only work for a few hours before I have to redo the procees.

ALSO, sometimes after update the graphics drivers, my laptop with just close and restart. He will sit on page load with the HP logo and the circle with doing the loading circle, but the page with disappear and appear again and do exactly the same thing. On several occasions. Finally, a blue screen appears which says I need to restore my laptop and the previous version. I click on the button to do it, and the screen returns to the page from loading except now, it not there no circle loading, just the HP logo. He's sitting like that for about 20-30 minutes before a blue screen appears stating that the laptop could not restore to the earleir version, and there is a button Advanced Options on the Advanced Options page there is a button that says exit and go from 8.1 to Windows, so I click on that and the computer restarts normally and I can use my laptop again.

SO I need someone to tell me how to stop the repeated appearance of greenscreen and (hopefully) tell me how to stop my computer to reboot (it did its shenanigan last night, and when I finally got my computer back to the start screen, my Word documents had disappeared completely. I even tried to restore all thatword documents recorded due to the closure forced the document, but nada for me) I'm afraid that I'll lose even more work and time to these problems, and I hope that someone can help me.

Hi @SabrinaS,

Thank you for visiting the Forums HP's Support and welcome. I looked in your question about your 2b10wm of 2000 HP Notebook PCs and laptops having problems with restore points. Two graphics drivers that you see listed and you restart the portable computer to uninstall.

Here is a link to the HP Support Assistant. Simply download and run the application and it will help with the software and drivers on your system that may need updating.

Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

Here is a document on assistance with the computer does not start. It gives you instructions step by step when you see the HP Logo screen.

What happens when you play a DVD?

What browser do you use? Here is a site that will check if your update.

Please let me know.

Thank you.

Tags: Notebooks

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