The PS4000E with possible defective controller?

I have a PS4000E that I recently updated the firmware to 8.1.3. During the upgrade and reboot later, the Member would not are online and join the group. However, when we it reboot again, she will appear.

Currently, he is running on the controller 0, and all is well. A test, I did a reboot, switch to controller 1 and even once, it will not join the group. I ping IP of member management, I can even SSH in to restart it again, back to the controller 0. But he could not reach the controller group 1.

I really want to solve this problem. It is a very reliable system, but I'm now able to have expected downtime for the next update of the firmware because the failover does not work as it should. My warranty has expired on this table, so I can not just send a ticket either.

Suggestions?

Hello

First thing, is to ensure that both controllers are wired to the top.  In the GUI, when you select the Member, under the "Controllers" tab you see two controllers?   They show the same firmware running?

You may need to get the serial cable and connect directly to the CM to see what really is failure.  It could be a defective compaq flash card

Kind regards

Don

Tags: Dell Tech

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