The upgrade of VMware View Agent from 5.2 to 5.3 causes agent become inaccessible in Horizon administrator.

Short throughout, I was unable to update several agents to 5.3, because the 5.2 msi could not be found.

I followed the instructions on this page (KB VMware: UpgradingVMware View Agent and View Composer fails with the error: the component that you are trying to use is o...) and installed the agent 5.3

It worked on the test systems 3. When I went to live 2 principles broke. I can RDP but you cannot use the Client to connect and get a response that says that the resource is not available.

I looked into the Horizon view Admin and they are listed as inaccessible agent, matching State pairings.

I did the following.

Uninstalled agent 5.3.

Uninstalled the tools.

Reinstalled them both.

The removed from the inventory of the pool and added them.

This is Win7 systems.

Any help would be much appreciated.

Fred

I could solve this problem by removing the pool, then adding back and then restarting the agent service. It sometimes took two reboots, but that's fine.

Tags: VMware

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