There is no volume after restarting the device. Need urgent help

Hello.

Our ReadyNAS RN31600 iSCSI target device. We have (had) two LUNS of 8 terabytes each built on X - RAID 5, which are presented on a Windows Server.

This device is less than a year, and he began to have problems today. First two LUNS disappeared from the iSCSI (WS 2008 R2) client. When we tried to restart the NAS server, he's hanging on "restart now, see you soon."

We power off of the switch and after restarting, two LUNS seem to have disappeared, and the unit is empty somehow? How to solve this problem? Or is it quite normal on the Netgear devices to suddenly lose 16 terabytes of data?

The GUI shows "there is no volume" and also "delete inactive volumes using disk. Disc # 1,2,3,4,5,6 ". This means that all the disks.

Firmware is 6.4.0.

And no, we don't have backups, because this device is used to a backup unit.

I suggest you to contact support (support.netgear.com), because I think it will be faster than from here.

Tags: Netgear

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