This computer is not running the real error Windows - Me Too
I'm having the same problem also. I have a DELL refurbished with a certificate of windows 7 & sticker. It worked no prob for 2 years before the error window begins to appear. I posted my diagnostic report.
Thanks in advance! Dan
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - 8 G 348 - 2M9JY - FJTMM
The Windows Product Key hash: oFMdsHwVuuNBFc7Q8POiu2sO8Ps =
Windows product ID: 00359-OEM-0630032-25721
Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {13D1FFAA-2E03-4E1D-BED9-F2A38D3F4579} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
Other data-->
Office details:
Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
Activation ID: a63275f4-530c-48a7-b0d3-4f00d688d151
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00212-300-325721-02-1033-7601.0000-3072014
Installation ID: 016691734485689944260941267711311284739045653662299541
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FJTMM
License status: licensed
Remaining Windows rearm count: 3
Trust time: 14/01/2015 08:44:18
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0 x 0000000000000008
Event timestamp: 1:9:2015 06:51
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\wat\watux.exe
--> HWID data
Current HWID hash: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAln2el8bgHrQ67HbwbFhiPcSzbIxK3kbK
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL B9K
FACP DELL B9K
HPET DELL B9K
STARTING DELL B9K
MCFG DELL B9K
SSDT DELL st_ex
ASF! REFERENCE DELL B9K
TCPA DELL B9K
DELL SLIC B9K
Your report does not indicate that a problem.
Have you installed a new hardware or software since you started facing this problem?
Do you have any software installed record cleaning? If so, uninstall it, registry software is known to tamper with Windows activation technologies.
What Antivirus utility you installed?
Check your hard drive for errors:
Click Start
Type: CMD, according to the results, right-click CMD
Click on "Run as Administrator"
At the command prompt, type: chkdsk /f /r
When you restart your system, your computer will be scanned for errors and will try to correct them.
then
Click Start
Type: CMD, according to the results, right-click CMD
Click on "Run as Administrator"
At the command prompt, type: sfc/scannow
This will check for any breach of integrity
Restart your system
Tags: Windows
Similar Questions
-
I tried several of the fixes discussed on mine, the problem of the popup saying "this computer is not running genuine windows". I'm tired and ready by using Microsoft. I bought this computer with windows installed in 2011 and about a month ago I got the error. When I look at the properties of my computer, it says windows is activated. Help please.
As expected...
I downloaded a file - sluicom64.zip - for my OneDrive to OneDrive Christmas
Please download and save to your desktop.
Right click on the saved file and select extract all...
Save it in the default location
This should create a file sluicom64.reg
Right-click on the file and select Merge
Accept the warnings, you should then get a 'Success' message
Close all windows and restart.
Run another MGADiag report and view the results.
-
0x8004fe21 - "this computer is not running Windows" - KB3024777 update does not resolve the issue
Hello
My Windows 7 has been giving me some problems lately. I get messages that "this computer is not running genuine Windows" (0x8004fe21). I'm running a genuine version of windows, and when I check the properties of my computer, it tells my that I have in fact validated my copy of Windows 7.
I also had a problem when new updates to Windows Update settle not and after a few google searches, I have concluded that this must have been caused by bad KB3004394 update.
It has been suggested that I deleted this update, but it did not show anywhere under installed updates.
It has also been suggested that I downloaded the patch of "quick fix" KB3024777, which is supposed to remove the faulty update.
I did, and since then, the issue of windows updates has been resolved. Again installing the updates of windows, but I still get messages I'm not authentic Windows.In addition, I tried all sorts of things, I found in online forums, but I don't remember exactly what those who were, because most of them were things that I didn't understand.
Maybe you guys can help. Thank you in advance!
I was told to run MGDiag and post the results here so here go us:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DFF68C19-1503-487E-A692-8C435EF12F1F} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150316 - 1654
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{DFF68C19-1503-487E-A692-8C435EF12F1F} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-3113075717-3854388810-3852344427 Dell Inc.. L421X XPS Dell Inc.. A14 20130522000000.000000 + 00011A80F00018400FE 0413 0409 Malay Peninsula Standard Time(GMT+08:00) 0 3 DELL CL09 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1043-7601.0000-1052015
Installation ID: 019613804902779735492485549691725206407303392291262906
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: RMV82
License status: licensed
Remaining Windows rearm count: 2
Trust time: 19/04/2015-16:10:57Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 4:15:2015 22:03
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current Hash HWID: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAln3yCEagjqxGq8ILYPbwHZ5vvtyWYw ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
CL09 DELL APIC
CL09 DELL FACP
DBGP DELL CL09
HPET DELL CL09
STARTING DELL CL09
CL09 MCFG DELL
TCPA DELL CL09
CL09 DELL SLIC
CL09 DELL UEFI
ASF! REFERENCE DELL CL09
CL09 DELL SLIC
SSDT CRV COMPAL ORB
ASPT DELL CL09
FPDT DELL CL09
SSDT CRV COMPAL ORB
SSDT CRV COMPAL ORB
LAURENCE DELL CL09
SSDT CRV COMPAL ORB
SSDT CRV COMPAL ORBI don't see anything abnormal in your report - which probably means that the problem is a race condition where your AV is to win the fight for access to certain critical files when the Service for the Protection of software needs to access.
Certainly, it will disappear after a few days.
-
Everything started getting the message "this computer is not running genuine windows.
I started getting the message "this computer is not running genuine windows.
I tried re-activate online and still get the message.
I tried activating by phone and still get the message.
The message is on the screen and ran up MGADiag and got the following:
Can anyone help?
Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0Code of Validation caching: 0x0
Windows product key: *-* - KM9W6 - FQ6CV - 676B 3
The Windows Product Key hash: wzer4Vgu/82pZnlLT5clC4N1KMY =
Windows product ID: 00371-OEM-9072953-34635
Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FB5EAF24-648F-41E9-99B4-E2F77A0E94A3} (3)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aWgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
2007 Microsoft Office system - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
[File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]Other data-->
Office details:{FB5EAF24-648F-41E9-99B4-E2F77A0E94A3} 1.9.0019.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-676 B 3 00371-OEM-9072953-34635 3 S-1-5-21-807467245-3392229789-2570558715 Sony Corporation VGNZ790D INSYDE R4044M3 20091110000000.000000 + 00022C13A07018400F8 0409 0409 Eastern Standard Time(GMT-05:00) 0 3 Sony VAIO 100 100 2007 Microsoft Office system 12 278FF0D99FEF5AE 7Nm6Skf12U + IkMGoB/sNA1ilGbw = 89451-OEM-6672725-13787 4 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-729-534635-02-1033-7601.0000-3622014
Installation ID: 009885890881275631194586153296712880021192777835802025
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 676B 3
License status: licensed
Remaining Windows rearm count: 3
Trust time: 01/04/2015-16:56:14Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
Beyond: 0x000000000001EFF0
Event timestamp: 3:30:2015 21:34
WAT Activex: registered
WAT administration service: registered--> HWID data
Current Hash HWID: NgAAAAEAAwABAAIAAAABAAAABAABAAEAln2yeEKnUrCCCPYEgM + iYc7tZGKzbACmhIWA8UbKActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC Sony VAIO
Sony VAIO FACP
Sony VAIO DBGP
HPET Sony VAIO
Sony VAIO BOOT
MCFG Sony VAIO
SLIC Sony VAIO
ASF! Sony VAIO
SSDT Sony VAIOHi Mark,
Please contact the Microsoft community.
This problem can be caused, if any material changes or if the chips are corrupt.
- You did significant hardware changes to the computer?
Please follow the method below and check if this can help:
When you troubleshoot problems activating Windows, you may need to rebuild the Tokens.dat file.
This article lists the steps to rebuild the Tokens.dat file.
https://support.Microsoft.com/en-us/KB/2736303?WA=wsignin1.0
Follow the article below for your reference and check if this can help:
http://Windows.Microsoft.com/is-is/Windows/help/genuine/FAQ
As it is an OEM computer, I suggest you contact Sony support if the problem persists.
http://eSupport.Sony.com/us/p/select-System.pl?Director=driver
Hope this information was helpful and let us know if you need more assistance. We will be happy to help.
-
I haave had this since 2008 HP Pavilion desktop computer. It came with Win 7 Home installed, and Office Depot had upgraded to Win 7 Pro. I ran it without any problem of validation for more than three years now. Tuesday I'll be back for an appointment and the computer went to sleep. When he woke up normally, I found a 'Windows Activation Technologies' popup saying "this computer is not running genuine Windows". I tried the link "pay online now", but he ordered me to have to pay for a new facility. I do not want to do because my Windows has already been purchased and is valid for more than three years.
Then run Windows Genuine Advantage Diagnostic tool and it came true.
Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0
Code of Validation caching: 0x0
Windows product key: *-* - PQXXH - YV9X4-W9RHT
The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
Windows product ID: 00371-618-0336466-85959
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (1)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120330 - 1504
TTS error:
Validation of diagnosis:
Resolution state: n/a
WgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 100 authentic
Microsoft Office Publisher 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} 1.9.0019.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-W9RHT 00371-618-0336466-85959 5 S-1-5-21-2646128604-217356146-35614142 HP-Pavilion ,NY544AA-ABA p6210f American Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F2 0409 0409 Central Standard Time(GMT-06:00) 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office Publisher 2007 12 21A0B52A164FEBC GeuvSw31eIcMjxhj/ZUT54M71Ts = 89404-862-3928931-63867 8 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 0x00000000
Beyond: 0 x 0000000000000800
Event timestamp: 6:4:2012 18:38
WAT Activex: registered
WAT administration service: registered
--> HWID data
Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
INFO HPQOEM SLIC-CPC
NVHD HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
SSDT HPQOEM SLIC-CPC
I was away yesterday and today I tried the process with a freshly downloaded MGADiag.exe and got a different result.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE22
Code of Validation caching online: 0x0
Windows product key: *-* - PQXXH - YV9X4-W9RHT
The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
Windows product ID: 00371-618-0336466-85959
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120330 - 1504
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Publisher 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-W9RHT 00371-618-0336466-85959 5 S-1-5-21-2646128604-217356146-35614142 HP-Pavilion ,NY544AA-ABA p6210f American Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F2 0409 0409 Central Standard Time(GMT-06:00) 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office Publisher 2007 12 21A0B52A164FEBC GeuvSw31eIcMjxhj/ZUT54M71Ts = 89404-862-3928931-63867 8 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: n/a
Beyond: 0 x 0000000000000800
Event timestamp: 6:6:2012 13:05
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM--> HWID data
Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0IaActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
INFO HPQOEM SLIC-CPC
NVHD HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
SSDT HPQOEM SLIC-CPCI ran full virus and malware scan with Avast Pro and Malwarebytes Pro and a complete diagnosis with Advanced System Care Pro tools that have always kept this system clean and stable. As expected, no malware, regular maintenance tasks only were delivered. It's been several days since the last time that I made no change to the system (I upgraded a utility) and the system has been rebooted at least four times after that without problem. The only other change was an update of Windows. Interestingly, after that same Windows Update on my machine Vista, it refused to start (BSOD) and I had to go back to a two days old restore point - that fixed it. I always had a mysterious problem with Win 7 Pro machine that it creates restore points, but I can never find, so I can't have this option on this computer.
I'm trying to start a new business and cannot afford to be without my computer, or do strange things, or buy a new copy of Windows and take the time to restore a careful configuration of three years. I when I recently bought a new laptop from Office Depot, I also bought a Windows 7 Pro upgrade kit and installed myself. When I did, I realized that the update CHANGES THE PRODUCT KEY and I knew not when they improved the office... they give me new product key for the Pro upgrade, so all I have is the original OEM key and apparently going to lose my Pro upgrade if I need to reimage from the disks in the system or the OEM partition. This is not acceptable, either, and I have no idea how to go about face. The transaction took place three years ago!
Please help; I'm already running on the razor's edge with the launch of this company. This error is likely to destroy me financially. I can't do what I need to do on the laptop - it is a low-cost, minimal machine and specifically, has no office and the ability to perform graphics... things cutting-edge software that I need to be able to do.
Click Start
in the search box, type
System restore
and press the Enter key
Once the system restore is displayed, click Next
Now put a check mark in the box "Show more restore points.
What points appear now?
If there is a just before your problem, try this.
If this isn't the case - as I say, CANCEL any act performed by ASC and uninstall it.
Then run another MGADiag report and post it.
-
This computer is not running windows genuine with error HrOffline: 0x8004FE21.
Original title: this computer is not running genuine windows...
So, I had this PC for about 3 years now, and even more. Since this computer was bought so long ago and not even by me, but my mother, I don't know where all the CD or have papers for it. However, I know for a fact that this computer IS running Windows. I've never had this problem before. It started to appear about 4 days ago. I read everywhere and I'm not entirely sure what I need to do about it because it seems that there are many different solutions to this problem. The only new thing I added to this computer was wifi. I added a TP-Link 450 Mbps Wireless-N dual band PCI Express Adapter. TL-WDN4800 model number. I had to open the computer, put it in and install the stuff that goes with it. I did about a week or two before this message starts to appear. I don't know if this could be the reason for the message «this computer is not running genuine windows...» "is displayed.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - 73CQT - WMF7J-3Q6C9
Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
Windows product ID: 00359-OEM-8992687-00010
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {902D3DE7-22CC-4313-B67B-77E9F5BD0FA8} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7600.win7_gdr.130318 - 1532
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100Other data-->
Office details:{902D3DE7-22CC-4313-B67B-77E9F5BD0FA8} 1.9.0027.0 6.1.7600.2.00010300.0.0.003 x 64 *-*-*-*-3Q6C9 00359-OEM-8992687-00010 2 S-1-5-21-4003750831-1906939945-749706782 Hewlett-Packard p6715f American Megatrends Inc.. 6.14 20101105000000.000000 + 00008B93607018400FC 0409 0409 Time(GMT-05:00) Standard is 0 3 HPQOEM SLIC-CPC 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7600.16385Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 014663125430160295483655688094396604208084972533908496
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 3Q6C9
License status: licensed
Remaining Windows rearm count: 2
Time to trust: 23/08/2014-20:04:05Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 8:22:2014 23:29
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current Hash HWID: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAliuq8PB1jt4qFsQxAkwvAyys7DZcXQ ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
SLIC SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPCTry the solutions in the following thread:
-
Hello can someone help please? Following a recent Windows Update I started seeing:
"This computer is not running genuine Windows.
Followed the comments here, but get a blue screen of death, when I try to implement the solution from Intel. Here are the diagnostic report:
I hope someone out there can help. Many thanks, Neil.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - J64R8 - GBK6Y-Y89HP
Windows product key hash: VZojWvQHXZduBYNR9wcYT4sllWg =
Windows product ID: 00359-OEM-8703271-67751
Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F19A2BD8-3A5B-47C8-A27B-C89707AB9B91} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.130828 - 1532
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 100 authentic
Microsoft Office Home and Student 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{F19A2BD8-3A5B-47C8-A27B-C89707AB9B91} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-Y89HP 3 S-1-5-21-2310349256-2485514343-3001215378 the system manufacturer ,System Product Name American Megatrends Inc. 00359-OEM-8703271-67751 1703 20101116000000.000000 + 000DA083507018400F6 0809 0409 GMT Standard Time(GMT+00:00) 0 3 100 100 Microsoft Office home and Student 2007 12 B3E29A23EA5AF28 VgwJcCQcSgdA38beEypDbCoy us plus 81602-916-9404022-68215 1 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-032-767751-02-2057-7600.0000-0182013
Installation ID: 004821728352044866039370748852801633971521849154897731
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: Y89HP
License status: licensed
Remaining Windows rearm count: 4
Trust time: 18/04/2014 08:13:06
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0 x 0000000000000002
Event timestamp: 4:17:2014 13:45
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\wat\watweb.dll
--> HWID data
Current HWID hash: NgAAAAEABgABAAEAAAACAAAAAQABAAEAln1UW6TdVPIQM7wgtvIk5uwkjslsDGI93v1yOwLQ
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC1124 111610 APIC
FACP 111610 FACP1124
SRAT AMD FAM_F_10
HPET 111610 OEMHPET
MCFG 111610 OEMMCFG
111610 OEMB1124 LASRYVITRAGE
SSDT A M I POWERNOW
Close all open windows.
Open a command prompt window, and then type the following command
WUSA / uninstall /kb:971033
and press the Enter key
Accept updates in guard/confirmations and wait only to complete
Copy and paste the result (if any) in the command prompt window to an answer here.
Reset
Reinstall the update of http://support.microsoft.com/kb/971033
Reset
run another MGADiag report and post it.
-
I need to install Microsoft NET Framework 3.5 Service Pack 1, as it is necessary to perform a Dell diagnostic Test, but I've been advised that: Setup has detected that this computer does not meet the requirements to install this software. Requirement: Windows install 3.1.
However, when I look at the download page of Windows Installer 3.1 is not actually as for XP with SP3. I tried anyway and: Setup has determined that the version of Service Pack for this system is newer than the update you are applying. There is no need to install this update. Well actually it is there...
Is there a way to get around this?
See below articles for solution
1 system requirements for the .net framework
http://msdn.Microsoft.com/library/8z6watww.aspx
2 download links for .net framework
http://www.Microsoft.com/net/download
or
http://msdn.Microsoft.com/en-us/library/5a4x27ek
3. top 8 resources for .net framework
http://www.Microsoft.com/net/itprofessionals
4 dependencies and Versions of .NET framework
http://msdn.Microsoft.com/library/bb822049.aspx
5 frequently asked questions
http://msdn2.Microsoft.com/en-us/netframework/aa497323.aspx6. management of versions, compatibility and run side-by-side in the .NET Framework
http://msdn2.Microsoft.com/en-us/netframework/aa497340.aspxGood luck
-
Original title: error this computer does not meet the minimum requirements for installing the software
I tried to install Intel_ME_Driver because I have updated my pc to win7 for win8 when I try to install they showed me an error message saying: this computer meets the requirements for the installation of the software need to I do?
Use the Intel Driver Update utility
Utility update Intel drivers allows you to get the latest drivers for audio, network, other components: http://is.gd/jQGR7
-
I get a window that says "this computer is not running a genuine version of windows" I know that this version is authentic. There is a link that says "resolve online", I clicked on the link and downloaded something. I went to open it, but I was warned that he could not identify the Publisher so I cancelled. This warning appears at regular intervals. What should I do?
Your report does not indicate that a problem.
apply the next update if you do not have and see if it solves the problem, then:
http://support.Microsoft.com/kb/3024777Restart, then wait a bit to see if the problem is resolved, if not:
then:
Click Start, right click on computer
Click on properties
Scroll down to the Windows Activation
Click on the link 'change product key '.
Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.
COA certificate of authenticity:
http://www.Microsoft.com/howtotell/content.aspx?PG=COA
??
What is the certificate of authenticity for Windows?
http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity
or
How to activate Windows 7 manually (activate by phone)1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us
If the problem persists:
Check your hard drive for errors:
Click Start
Type: CMD, according to the results, right-click CMD
Click on "Run as Administrator"
At the command prompt, type: chkdsk /f /r
When you restart your system, your computer will be scanned for errors and will try to correct them.then
Click Start
Type: CMD, according to the results, right-click CMD
Click on "Run as Administrator"
At the command prompt, type: sfc/scannowThis will check for any breach of integrity
Restart your system
Wait and see if the problem is resolved later.
-
This computer is not running genuine Windows
Hello, I restarted my laptop, and after we finished to load windows, I had a BSOD, because of this I have chosen to solve the problem, and after that I started getting the "this computer is not running genuine Windows. Everytime I open anything windows related, whether it's calculator, Panel etc.
I ran diagnostic tool and that's what I got:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - YG69F - 9M66D-PMJBM
The Windows Product Key hash: /kehptF9HHVxM5d8dUnqgcfndXw =
Windows product ID: 00426-OEM-8992662-00497
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FDDCA154-94F5-4B53-806C-8A045B9C95D6} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Ultimate
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150316 - 1654
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Enterprise 2007 - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\slui.exe[Hr = 0 x 80070002]
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100Other data-->
Office details:{FDDCA154-94F5-4B53-806C-8A045B9C95D6} 1.9.0027.0 6.1.7601.2.00010100.1.0.001 x 64 *-*-*-*-PMJBM 00426-OEM-8992662-00497 2 S-1-5-21-3026353293-4156347282-282539805 Hewlett-Packard HP ProBook s 4540 Hewlett-Packard F.42 worm 68IRR 20130716000000.000000 + 00024223F07018400FE 0427 0409 GMT Standard Time(GMT+00:00) 0 3 100 100 Microsoft Office Enterprise 2007 12 gN + n9 Zg3Fc66TYV4mB8Ojpnl2g plus 89388-707-4698546-65040 14 83D84101F291D86 Content Spsys.log: 0 x 80070002
License data-->
Input error: can not find script file "C:\Windows\system32\slmgr.vbs '.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: not registered - 0x80070005
Output beyond bitmask:--> HWID data
Current HWID of Hash: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GHMD36HooHeBIi5Pj1Y5w4UlmM =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC HPQOEM 17F6
FACP HPQOEM 17F6
HPET HPQOEM 17F6
MCFG HPQOEM 17F6
ASF! HPQOEM 17F6
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
FPDT HPQOEM 17F6
ADELINE HPQOEM 17F6
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhciHello
-Have there been recent changes made on the computer before the show?
I would suggest trying the following steps and check if it helps.
Use the automated telephone system to get active Windows.
1. click on Startand in the search for box type: slui.exe 4
2. press enter on your keyboard.
3. Select your country.
4. follow the on-screen instructions and download the active Windows.
If the steps above fails to activate, then the license store may be damaged. Try these steps and check.
1. click on start and type cmd.exe.
2. right click on CMD.exe and select "Run as Administrator"
3. type: net stop slsvc (it may ask you if you're sure, select Yes)
4. type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
5. type: Rename tokens.bar tokens.dat
6. type: cd %windir%\system32
7. type in: net start slsvc
8. type: cscript slmgr.vbs - FLIR (it may take time for this will be complete, please be patient)
9 restart the computer twice.10. you may need to enter you product key and activate it.
If the problem persists, I suggest you to contact Dell as your product key is a key system locked pre-installation.
For more information, see the link.
Hope this information helps. If you have any questions, let us know. We will be happy to help you.
-
I get a window that says "this computer is not running a genuine version of windows" I know that this version is authentic. There is a link that says "resolve online" I clicked on the link and it opened a program who said that this version of windows is not genuine and buy a new version. This warning appears at regular intervals. What should I do? In addition I do not see the app 'Get windows 10' in the same taskbar so I can take advantage of an upgrade of the tax.
I have run the MGADiag, and the results are as follows:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - GJY49 - VJBQ7-HYRR2
Windows product key hash: W5/6nm6F2UPXrCkY5xUhXb / + 21 = g
Windows product ID: 00426-OEM-8992662-00006
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Ultimate
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150525 - 0603
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Enterprise 2007 - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\slc.dll[Hr = 0x800b0100]Other data-->
Office details:{398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8} 1.9.0027.0 6.1.7601.2.00010100.1.0.001 x 64 *-*-*-*-HYRR2 00426-OEM-8992662-00006 2 S-1-5-21-1267405743-3636759100-585774851 Hewlett-Packard HP Pavilion Notebook PC g6 Insyde F.14 20120920000000.000000 + 00058173A07018400FE 4009 0409 India Standard Time(GMT+05:30) 0 3 HPQOEM SLIC-MPC 100 100 Microsoft Office Enterprise 2007 12 7480B9502DF0D86 oYWOW5ayFE3pZ jvTpuXYsY64JE plus 89388-707-8722531-65066 14 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 Ultimate edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-16393-7601.0000-0242014
Installation ID: 006466603276732001145011356603354051021166721866343391
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: HYRR2
License status: licensed
Remaining Windows rearm count: 0
Trust time: 21/06/2015-17:59:50Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0 x 0000000000000100
Event timestamp: 6:20:2015 17:24
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui--> HWID data
Current Hash HWID: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GGQEglqXtSqHqge9HGqVORIoK8 + Mei3FuGWYw ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC 183 HPQOEM
HPQOEM FACP SLIC-MPC
HPQOEM 183 DBGP
183RD HPET HPQOEM
STARTUP 183 HPQOEM
MCFG 183 HPQOEM
WDAT 183 HPQOEM
UEFI 183 HPQOEM
ASF! 183 HPQOEM
SLIC SLIC-MPC HPQOEM
SSDT HPQOEM INSYDE
ASPT 183 HPQOEM
HPQOEM 183 FPDT
SSDT HPQOEM INSYDE
SSDT HPQOEM INSYDE
SSDT HPQOEM INSYDEThe installed key is indeed for an ACER computer - and ONLY valid on this brand.
You must reformat and reinstall with the help of authentic materials and key - HP!
-
This computer is not running genuine Windows) x8004fe22
I started the thing, it's SCAM. I called support and they told me that switching from XP to windows 7 was necessary. So, I bought a copy of Windows 7 Home. Then the party began. THIS COMPUTER IS NOT RUNNING GENUINE WINDOWS. Support and said thI had bought an illegal copy (NOT AUTHENTIC) and needed to purchase through MICROSOFT. More money to spend. So, I bought a copy of Windows 7 Pro. Well Yes, I still get the same error. Suppor; t ran the computer for two hours and said that it was my VIRUS program and I needed a better (MORE EXPENSIVE) program. Hmmmm. If somebody got this error and actually had it fixed with having to spend more money? I think request a paper copy of windows, and then remove the hard drive. Re-install and reload. Data backup is with my VIRUS provider.
As far as I know, no MS tech is be formed in MGADiag results until they reach level 3 - which is essentially Enterprise support.
I read something like 20,000 reports in recent years - probably 10 times more than anyone else in the Tower of ivory or 3 ;)
Good luck!
-
Separated from this thread.
I get the "this computer is not running genuine windows" pop-up, here is my report MGADiag.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - YPVRJ - CY98W-YKBYY
The Windows Product Key hash: KdkxSlx4eeh4k3BwFZt + xOR3wZ4 =
Windows product ID: 00359-035-3534634-85107
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FC8DFF3E-B77D-4513-B09E-E9CF9C1A572C} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Professional Plus 2007-100 authentic
Microsoft Office Standard 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_EData browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{FC8DFF3E-B77D-4513-B09E-E9CF9C1A572C} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 32 *-*-*-*-YKBYY 00359-035-3534634-85107 5 S-1-5-21-15647277-1746603913-3077797680 HP-Pavilion ,GX755AA-ABA m9177c American Megatrends Inc.. 5.15 20071231000000.000000 + 000F5B93607018400FA 0409 0409 Time(GMT-05:00) Standard is 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office Professional Plus 2007 12 C0A25836FDBE5AC FmDbcrRY1pTOcrz4ZUZRHhpUuc0 = 89409-726-2958074-65428 14 100 Microsoft Office Standard 2007 12 FmDbcrRY1pTOcrz4ZUZRHhpUuc0 = 89396-726-2958074-65535 14 C0A25836FDBE5AC Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-035-353463-01-1033-7601.0000-3262013
Installation ID: 002484782683952653327434861081612025197465929151977130
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: YKBYY
License status: licensed
Remaining Windows rearm count: 5
Time to trust: 24/08/2014-14:41:50Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 8:23:2014 20:38
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current Hash HWID: MgAAAAEAAAABAAEAAQAEAAAAAgABAAEA6GFQuTryZMM2w + JsPsQIyr6kqSNa7GtvzDE =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
SSDT HPQOEM SLIC-CPCThis may simply be caused by a bad set of drivers of technology Intel Rapid Storage Technology-
Intel rapid storage driver installation
try to download and install them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194
(you want the download of iata_enu.exe)
Once complete, please restart twice, then after another MGADiag report.
-
"This computer is not running genuine Windows". 0x8004fe21
Hello world
Since yesterday, I received the notification of "this computer is not running genuine Windows" dreaded when I actually run windows genuine (OEM on a Lenovo laptop). I did some reading about other people who have had the same problem, but have not been able to find useful solutions.
I have already run "chkdsk /f/r" on C:, and also "sfc/scannow", both in the command prompt high and after reboot, the computer is always give me the WGA notification.
I also run a diagnosis with the MGADiag tool test and here is the log that.
I think the main problem here is the line "manipulated files: % systemroot%\system32\sppcext.dll|sppcext.dll.mui" but I do not know what is the cure for this in addition to a clean install (I prefer not to do that, but in the absence of anything else, I can).
Thanks in advance for any help I can get.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - JKHXW - D9W83-FJQKD
Windows Product Key hash: AYaBykmfTHUVW5whGaYMeVJn0/U =
Windows product ID: 00359-OEM-8992687-00249
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {72742F70-8E82-4A9C-9E72-4808A475F076} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Enterprise 2007 - 100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100Other data-->
Office details:{72742F70-8E82-4A9C-9E72-4808A475F076} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-FJQKD 00359-OEM-8992687-00249 2 S-1-5-21-3046892702-779874097-3938320044 LENOVO Lenovo IdeaPad Y580 LENOVO 5DCN38WW (V2.05) 20120626000000.000000 + 00095253307018400FE 0409 0409 Time(GMT-08:00) Standard Pacific 0 3 LENOVO OC-01 100 100 Microsoft Office Enterprise 2007 12 B164FFD67C6DF14 ORWFxkM7sLbefndzYbXqXTLA5ZE = 8273474-81599-906-65014 1 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-2152012
Installation ID: 022134946495411850060811249994234593417236559335686161
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FJQKD
License status: licensed
Remaining Windows rearm count: 2
Trust time: 21/08/2014-19:17:34Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0 x 0000000000000040
Event timestamp: 8:20:2014 21:59
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui--> HWID data
Current Hash HWID: NAAAAAIAAQABAAIAAAABAAAABAABAAEAln2cp3I + dxYu8trRRKP0jdDW + shEtT6RWqSWYw isActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC LENOVO OC-01
FACP LENOVO OC-01
HPET LENOVO OC-01
BOOT LENOVO OC-01
MCFG LENOVO OC-01
UEFI LENOVO OC-01
ASF! LENOVO-CB-01
SLIC LENOVO OC-01
SSDT LENOVO OC-01
ASPT LENOVO OC-01
FPDT LENOVO OC-01
SSDT LENOVO OC-01
SSDT LENOVO OC-01
SSDT LENOVO OC-01DOH - not enough caffeine when I posted...
That should have read (as you may have guessed correctly)...
I downloaded a file - kjiaa.zip - for my OneDrive to OneDrive Christmas
Please download and save it.
Right click on the saved file and select extract all...
Change the target in C:\ and click Extract
Close all windows (it would be a good idea to print these instructions!)
Now restart the repair environment - as soon as the machine reboots, start pressing F8 - this should bring up the Advanced Boot Menu, at the top which should be the "Repair my computer" option
Choose which
You will need to identify yourself with your username and password.
Choose the option of using a command prompt
At the prompt, type
DIR C:\kjiaa
Press enter - if you get a "Not found" error test
DIR D:\kjiaa
or
DIR E:\kjiaa
The drive letter currently in use when you find the folder will need to be overridden (for
) in the following command... XCOPY
: \kjiaa : \windows\winsxs/y/i/s/v/h (e.g. XCOPY P:\wfire P:\windows\winsxs/y/i/s/v/h)
Run the command (it should take almost no time) and sends it back to the command prompt, type
OUTPUT
and press the Enter key to quit the command prompt - restart windows in Normal Mode.
Now, run SFC/scannow in a command prompt
Then reboot and download new CBS.log and post a link
Also, start a new report MGADiag and post that.
Sorry about that!
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