TMS conference control center

Hello community,

We have TMS version 14.6. My question is why we cannot see the screenshot of the endpoint on the control of TMS conference center?

The endpoint is SX80 TC7.2.3. We do not have the key Option Remote monitoring installed on the endpoint. Is this the reason why we cannot see the snapshot? Do we need to buy the key to activate it?

I expect this on our TMS:

According to the names of devices hosting the conferences, I guess that for the image where no snapshots are seen is a driver (cisco-cndtr), and the other is a MCU (MCU - SD) product?

If this is the case, snapshots are not supported with the conductor, see CSCuj02741.  When you use the driver, only a subset of the features of CCC are supported, see the section "Follow-up Conferences" of the CMR premises Solution Guide release 7.0 on pg 28.

Tags: Cisco Support

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    Good afternoon

    I have a problem with TMS 14.3.2 and conductor XC3.0.3. If a conference is active, it displays inactive tab of conductor and I get this error:

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    13/01/16 10:30:28 ConferenceError SDS_CONDUCTOR no contact with the master system, 3 successive polls failed.

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    Thanks for reading,

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    Functions within the CCC with conductor, see tms-ccc-conductor.

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