Problem with the HP Support Assistant software

I installed on my computer HP Support Assistant.  I did an update from the software, followed all the instructions, rebooted my system, and now when I go to open HP Support Assistant, I get an error message: HPSF.exe has stopped working.  I went out on the web site, HP Support Assistant, reinstalled HP Support Assistant, again followed all instructions, rebooted my system and still get the same error message.

My understanding of this... There is a compatibility issue. The problem here is that HP Support Assistant, is dependent on the HPSF (HP Software Framework) that need Microsoft .NET Framework Version 3.5 to run - but Microsoft released the .NET Framework version 4, which is not compatible with the HPSF.

Someone else may have a better answer, but it is the root of the problem, as I understand it.

Basically two ways to go here - wait until that HP or Microsoft publishes updates to play well together... or, .NET Framework 4 to remove and install version 3.5 - and don't let not Windows Update works back up to Version 4.

Tags: HP Desktops

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