To install and uninstall crash, series B9100 and C8100, module msvcrt.dll

After a successful installation of the all-in - one Photosmart C8180 I tried, months later, to install a Photosmart B9180 printer.

A minute after the installation starts, the installation stops with an indication of the accident:

The HP Installer Option plug-in has stopped working. It offers you to close the program, then a new caveat:

HP Installer plug-ins of recovery has stopped working. Details:

Signature of the problem:
Problem event name: APPCRASH
Application name: hpzopt01.exe
Application version: 8.5.0.70
Application timestamp: 458b 0717
Fault Module name: msvcrt.dll
Fault Module Version: 7.0.6001.18000
Timestamp of Module error: 4791a 727
Exception code: c0000005
Exception offset: 00009f35
OS version: 6.0.6001.2.1.0.256.6
Locale ID: 6153
Additional information 1: c55
More information 2: 9f99e79b20e21f7efa64177e28fd4724
3 more information: 38e9
Additional information 4: b7330e4b917f8d3f236dfaae5d641976

I then tried to uninstall the previous printer C8180 software, got the same result of the collision.

Tried to use the Microsoft uninstall cleanup utility, bot problem persists.

So I am now without printer, the former C8180 and the new large B9180 are not connectable to PC

I am running a Dell XPS M1530, Vista SP1 + all updates, 4 GB of RAM

Thanks for the help!

OK, I finally managed to finish the installation of the software and the driver for the printer HP B9180 Photosmart Pro.

For the possible benefit of future readers with similar problems, here are the steps I followed to resolve what turned out be a sequence of three problems probably not related.

1. as stated above, the installation first stopped early in the process, due to the presence of Internet Explorer IE8 Beta 2, which I uninstalled it, then reinstalled IE7.

2. now install only stopped at half-way, an "unexpected error", no additional information, but, fortunately, the installation process has survived enough to back ('uninstall') all the measures taken until.  This new problerm was healed (I guess) by chance, because during this time, I decided to do a process long chkdsk C:/r/v, and I saw the check disk program spend quite a few while on a certain files, reports, quite a few errors. Probably uninstall it IE8 and repetition hangs the installer HP left of the junk on the hard drive.

3. now Setup progressed all the way to a network printer search; There, the program "seen" the B9180 printer, but then "failed to install" the printer. This third issue is resolved through a search of HP site, where exactly the same problem with Vista 64, and the tenacious owner discovered a parameter minor of the ESET NOD32 antivirus ('disable HTTP checking'), who was apparently through the installation process in exactly in the same way that the mine - and his solution worked for me also.

Thanks to HP for setting up this forum of the community, and thanks to the previous problems whose kindness to make account of their problems and their solutions helped me solve mine.

Tags: HP Printers

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